Environment
Micro Focus iPrint for OES 2015SP1
Situation
When trying to access the Print Manager in iManager, the following error is displayed:
Exception reading manager information
Request (SERVER_ERROR) - bad status code (0x501)
IPP Error: 0x501
Resolution
There are two possible causes, and therefore two possible resolutions, to this error:
- License file not applied
- The above error can be returned if the evaluation period has expired. To determine if this is the case:
- go to https://<iPrint Server Address>:9443
- click "Manage iPrint Appliance"
- click License.
- Does this show as expired?
- If yes, then go to the https://www.novell.com/customercenter
- log in
- choose "Software".
- Find Novell iPrint.
- There should be an option to download a license file.
- Timing problem between Novell iPrint Tomcat and Apache.
- Restart Novell Tomcat and Apache by pasting the following commands into a terminal session:
- rcnovell-iprint-tomcat restart;rcapache2 restart
- Note: The above command is valid for OES 2015 and 2018, not the iPrint Appliance.
- Wait 1 minute, exit iManager and log in again.
- Admin password changed using iManager
- Problems exist when changing the Admin password using iManager. Use the recommended method to change the admin password (See TID 7016965)
- See the Additional Information section of this document to diagnose this Cause.