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How to reset Mobility server's encryption to cleartext

This document (7021022) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise Mobility Service
Novell Data Synchronizer Mobility Pack

Situation

GroupWise Mobility Service not working, can't start, unable to load, not syncing.
GMS Services fail to load after Server host name change.
Server's hostname was recently changed or reconfigured.
How to reconfigure Mobility server's hostname for proper encryption/decryption

Resolution

  1. See TID 7015282  - How to install dsapp on a Mobility server.
    Note: Once dsapp is installed, proceed with the steps below.

  2. From a terminal window, enter the following commands:
    • dsapp --clear

  3. Enter y to remove encryption from XMLs.
    • Follow the prompts by entering the desired passwords.

  4. Run /opt/novell/datasync/update.sh to re-encrypt XMLs.


Cause

Server's hostname has been changed, altered, or reconfigured, and has been forgotten/lost.  GMS unable to function properly as it can't decode or decrypt important password information.

The clear switch deletes the lines containing encrypted password in the XML files, and then replaces them with cleartext.
The update.sh re-encrypts the clear text passwords and will output which config files

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7021022
  • Creation Date:23-JUN-17
  • Modified Date:23-JUN-17
    • NovellGroupWise
      GroupWise Mobility Service

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