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Filr Desktop client leaves behind tmp files that cannot be opened or removed

This document (7021137) is provided subject to the disclaimer at the end of this document.

Environment

Micro Focus Filr 3
Micro Focus Filr Desktop client for Windows

Situation

When using the Desktop client, some temporary (.tmp) files are randomly generated during save operations on Microsoft Office files which never go away.

For example, a user editing an Excel spreadsheet workbook1.xlsx and saving it back to the Filr folder may observe generation of random temporary files such as 103EA35.tmp. If the user tries to open or remove these files, an error is reported that the user does not have the required access rights.

Resolution

A fix for this issue is available in the Filr 3.2.1 Update. The fix will prevent creation of such .tmp files, however any files currently in this state will need to be cleaned up by re-installing the Filr Desktop client.

Cause

Filr syncapp was unaware of the tmp file name format.

Additional Information

See also: Another similar issue that may occur when using MS Excel with Filr, TID 7022427 - Saving changes to Excel files in Filr folders can lead to 0KB files.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7021137
  • Creation Date:29-JUL-17
  • Modified Date:05-DEC-17
    • NovellFilr

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