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Pending-held status on print queue from iPrint mobile Apps with Appliance 3.1

This document (7022228) is provided subject to the disclaimer at the end of this document.

Environment

Micro Focus iPrint Appliance 3.1

Situation

When sending a print job through the iPrint mobile app (Android or iOS), the job is sent with no errors.  However, the print queue status shows pending-held and does not change.

Resolution

  1. Go to the iPrint Management Console
    • https://<ip or dns>:9443
  2. Manage iPrint appliance
  3. Renderers
  4. Local Renderer
  5. Edit
  6. If Unable to connect to renderer is returned or if the driver selection is empty, continue with the steps below.
  7. Type the following commands a terminal session (putty or other tool):
    • rcnovell-iprint-mobile stop
    • orientdb-console
    • connect plocal:/var/opt/novell/iprintmobile/databases/iprint admin admin
    • select * from GlobalConfiguration;
      • If the driverID field is populated (shows the generic driver), reach out to Micro Focus Customer Support.
      • If the driverID field is empty, run this update command:
        • update GlobalConfiguration SET driverId="Generic+PostScript+Printer+Foomatic%2FPostscript+%28recommended%29";
          • Note: Depending on your browser settings, the above update command may show as being wrapped.  However, the command is one line and should be run as one line. 
    • quit
    • rcnovell-iprint-mobile start
  8. Repeat steps 1 through 6.  Verify no error is returned and that the driver selection is populated.
  9. Test printing.  It should work without error.

Cause

During the migration from the Appliance 2.x to 3.1, the driverID information is not properly copied to orientdb.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7022228
  • Creation Date:27-OCT-17
  • Modified Date:28-DEC-17
    • NovelliPrint

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