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Filr 3.2.2 Update

This document (7022352) is provided subject to the disclaimer at the end of this document.

Environment

Micro Focus Filr 3.2
Micro Focus Filr Desktop client for Windows 3.2

Situation

This update provides an updated Filr Desktop client for Windows users to prevent a Blue Screen crash when working with MS Office files.

Resolution

Overview:
This update is intended to address the issues outlined in the following TID:

  1. TID 7022261 - Windows Blue Screen (BSOD) crash when saving MS Office files using Filr Desktop client

System Requirements:

This update can be applied to a site that is currently on any one of the following versions:

Micro Focus Filr Appliance version: 3.2.1
Micro Focus Filr Appliance version: 3.2
Micro Focus Filr Appliance version: 3.1.1
Micro Focus Filr Appliance version: 3.1
Micro Focus Filr Appliance version: 3.0.0.149 (equivalent of Filr 3.0 - Security Update 1)
Micro Focus Filr Appliance version: 3.0.0.148

Important Notes:

  • This update is provided via the Filr Online Update channel accessible via the Filr Appliance Configuration console (port 9443).
  • This update is only required on the Filr appliance(s) in your deployment (Filr Search and Filr MySQL appliances are excluded).
  • However, if you are updating from Filr 3.2 (or older), you will need to update all Filr, Filr Search and Filr MySQL appliances (see Scenario B under installation instructions below)
  • An equivlent patch for Filr 2.0 will be available via the Micro Focus Patch Finder under Filr 2.0.


Installation:
Similar to the Filr 3.2.1 Update, this update is provided via the Filr Online Update Channel. Installation steps are provided for scenarios (A) and (B) depending on your current Filr version:

Scenario A - Updating from Filr 3.2.1 to Filr 3.2.2
If you are currently running Filr 3.2.1, please follow the following steps to apply the Filr 3.2.2 Update:

  1. Login to the Filr Appliance Config (https://hostname:9443) as 'vaadmin' and select the Online Update icon.
  2. Toggle to the 'Needed Patches' in the patches download until you see the 'Filr 3.2.2 Update' patch update and then click 'Update Now' button.
  3. In the 'Update Now' pop-up, select 'All Needed Patches' and select the two options:
    a. Automatically agree with all license agreements
    b. Automatically install all interactive patches
  4. Hit OK to apply the update.
  5. Toggle to the 'Installed Patches' in the patches download and verify the 'Filr 3.2.2 Update' patch update is shown as Installed.
  6. Repeat Steps 1-5 on all Filr appliances in your deployment.

Scenario B - Updating from Filr 3.2 (or older) to Filr 3.2.2
If you are currently running Filr 3.2 (or older), please follow the following steps to apply the Filr 3.2.2 Update.

Important: In a Large or Large-Clustered deployment, you must stop Filr service first and update the Filr MySQL and Filr Search appliances first before updating the Filr appliance(s).
Repeat these steps on all Filr, Filr Search and Filr MySQL appliance(s) in your Filr deployment:

  1. If your Filr deployment is Large or Large Clustered, stop the Filr service on all Filr nodes.
  2. Login to the Appliance Configuration console (https://hostname:9443) as 'vaadmin' and select the Online Update icon.
  3. Toggle to the 'Needed Patches' in the patches download until you see the 'Filr 3.2.2 Update' patch update and then click 'Update Now' button.
  4. In the 'Update Now' pop-up, select 'All Needed Patches' and select the two options:
    a. Automatically agree with all license agreements
    b. Automatically install all interactive patches
  5. Hit OK to apply the update.
  6. Toggle to the 'Installed Patches' in the patches download and verify the 'Filr 3.2.2 Update' patch update is shown as Installed.


Known Issues:

  1. After the patch is installed, the Filr appliance still shows appliance version as 3.2.1. This is a known issue and can be ignored as long as you can see 'Filr 3.2.2 Update' under 'Installed Patches'.
  2. The update progress bar shows progress but patch update never completes. This usually happens if the two options (shown in Steps 3a/3b above) are not selected.
    To fix this problem, please cancel out of the Filr 3.2.2 Update and try installing the update again with the two options selected.
  3. If configuring a new Filr 3.0 system for Online Updates for the first time using "SMT Server" or with a "Proxy Server", the registration may fail if the Filr server is in a private network.
    To fix this problem, please consult TID 7020906 for Proxy configuration and/or TID 7018759  for SMT configuration.

Technical Support Information:
If you need help or have questions about this patch, please contact Micro Focus Customer Care.


Additional Information

This information is made available from the Filr 3.2.2 Update patch download page available at Micro Focus Patch Finder under Filr 3 patches.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7022352
  • Creation Date:17-NOV-17
  • Modified Date:28-NOV-17
    • NovellFilr

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