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The GMS device agent stops processing mail and has to be restarted

This document (7022484) is provided subject to the disclaimer at the end of this document.

Environment

GroupWise Mobility Service 2014 R2 Support Pack 1 Hot Patch 2

Situation

The device agent often stops processing and needs to be restarted. We are seeing lines similar to this in the mobility-agent.log:

2017-12-14 08:34:10.911 INFO [Device_Thread-26] [mobility_util:733] [userID:] [eventID:] [objectID:] [] charset "US-ASCII" came with attachment

Resolution

We have a test fix from engineering.  Please open an SR and ask for the fix for Defect 1072971

We have added the ability to turn off the conversion of HTML to plain-text so that if this happens in the future,
the admin can quickly turn it off and resume normal operation.  To disable the conversion, add the following element
to the <custom> section of /etc/datasync/configengine/engines/default/pipelines/pipeline1/connectors/mobility/connector.xml

<doNotGeneratePreviewForHtml>1</doNotGeneratePreviewForHtml>

Once this has been added, restart the gms services.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7022484
  • Creation Date:20-DEC-17
  • Modified Date:21-FEB-18
    • NovellGroupWise Mobility Service

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