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The GMS device agent stops processing mail and has to be restarted

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GroupWise Mobility Service 2014 R2 Support Pack 1 Hot Patch 2


The device agent often stops processing and needs to be restarted. We are seeing lines similar to this in the mobility-agent.log:

2017-12-14 08:34:10.911 INFO [Device_Thread-26] [mobility_util:733] [userID:] [eventID:] [objectID:] [] charset "US-ASCII" came with attachment


We have a test fix from engineering.  Please open an SR and ask for the fix for Defect 1072971

We have added the ability to turn off the conversion of HTML to plain-text so that if this happens in the future,
the admin can quickly turn it off and resume normal operation.  To disable the conversion, add the following element
to the <custom> section of /etc/datasync/configengine/engines/default/pipelines/pipeline1/connectors/mobility/connector.xml


Once this has been added, restart the gms services.


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  • Document ID:7022484
  • Creation Date:20-DEC-17
  • Modified Date:21-FEB-18
    • NovellGroupWise Mobility Service

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