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Redline Agent Does Not Start or Dependency Issue on libcrypto.so.09

This document (7022634) is provided subject to the disclaimer at the end of this document.

Environment

GroupWise Monitoring and Reporting (Redline) 4
SLES 12 SP3

Situation

When installing Redline a dependency error occurs

error: Failed dependencies:
        libcrypto.so.0.9.8()(64bit) is needed by redline-4.1.0-1.x86_64
        libssl.so.0.9.8()(64bit) is needed by redline-4.1.0-1.x86_64

or 
The Redline rpm installs just fine, but the rlagent will not start. 

Resolution

SLES 12 SP3 updates all of the library files, including the ones that are needed by redline which causes dependency issues. To resolve these issues follow these steps: 

Note: To start Redline on this version of SLES type in /etc/init.d/rlagent start (stop, restart).  

If you are getting dependency issues during the installation: 

1). Download the lib64openssl0.9.8-0.9.8-0.2 Then install redline. 
2). Navigate to the /opt/beginfinite/redline/conf (Windows: C:\Program Files\Beginfinite\redline\conf) and edit the file rlagent.conf
3). Remove the NEWINSTALL line from the file and save. 
4). Start redline /etc/init.d/rlagent start  

If redline did install without any dependency issues and the conf file does not contain the NEWINSTALL line, download the lib64openssl0.9.8-0.9.8-0.2 and start redline afterward. This is still a dependency issue missing that older library version required by Redline. 

Future revisions of Redline will fix this problem. 

Cause

Newer version of SLES with updated library files don't work with the current version of Redline. Downloading the older libraries will allow Redline to work with this version of SLES. 


Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7022634
  • Creation Date:02-FEB-18
  • Modified Date:17-MAY-18
    • NovellGroupWise Monitoring and Reporting (Redline)

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