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The Print Manager service is down. No operations are possible within /ipcon

This document (7022655) is provided subject to the disclaimer at the end of this document.

Environment

iPrint for OES2015SP1
iPrint for OES2018

Situation

When accessing the ipcon console (https://<address>/ipcon), the following message is returned:
The Print Manager service is down. No operations are possible. Select the Print Manager where "iPrint for OES" is configured.

Resolution

The password to the common proxy user expired. Reset the password to that user.

Cause

The common proxy user retrieves the Print Manager information when logging into the /ipcon tool.  If the common proxy user password is expired, no connection can be established to retrieve the Print Manager information.

Additional Information

Setting the mobile log level to INFO will show a 401 error and a connection reset.  This points to a problem with the common proxy user.

The /var/opt/novell/log/iprintmobile/iprintmobile0.log will show:
[DATE] com.novell.service.iPrint.ipp.IPPHttp httpSendPost
INFO: Response Code: 401
[DATE] com.novell.service.iPrint.ipp.IPPHttp httpSendPost
INFO: resetting connection.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7022655
  • Creation Date:12-FEB-18
  • Modified Date:12-FEB-18
    • NovelliPrint

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