SSPR PeopleSearch is slow to search for "givenname surname"

  • 7023042
  • 01-Jun-2018
  • 01-Jun-2018

Environment

Self Service Password Reset
SSPR 4.x
eDirectory environment

Situation

Searching in People Search for  “givenname surname†is much slower than searching for “givenname†or for “surname.â€

Searching for "John Doe†takes about 20 seconds, but searching for "John" or  "Doe"  takes less than a second.


Resolution

Make sure eDir substring indexes are created for both givenname and surname.  There should be substring indexes for each searchable attribute plus a value index for 'objectClass' on each eDir server reachable by SSPR.