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SSPR PeopleSearch is slow to search for "givenname surname"

This document (7023042) is provided subject to the disclaimer at the end of this document.

Environment

Self Service Password Reset
SSPR 4.x
eDirectory environment

Situation

Searching in People Search for  “givenname surname” is much slower than searching for “givenname” or for “surname.”

Searching for "John Doe” takes about 20 seconds, but searching for "John" or  "Doe"  takes less than a second.


Resolution

Make sure eDir substring indexes are created for both givenname and surname.  There should be substring indexes for each searchable attribute plus a value index for 'objectClass' on each eDir server reachable by SSPR.  

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7023042
  • Creation Date:01-JUN-18
  • Modified Date:01-JUN-18
    • NovellSelf Service Password Reset

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