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Multiple language installation fails with ZCM.

This document (7023046) is provided subject to the disclaimer at the end of this document.


GroupWise 18
GroupWise 2014 R2
ZENworks Configuration Management 2017


If you select more than a single language installation for a GroupWise client to be installed on a Windows desktops, you might very often see that the ZCM distribution hangs.
This happens during extracting files using extract_setupip_packs.cmd by the ZM script. If you run the same script manually on a Windows workstation, all works fine and files get extracted.


Currently in our online interoperability documentation:

Section “Using ZENworks to Distribute the GroupWise Client Software”

Point 2b

A Run Script action called Run extract_setupip_packs.cmd that does the following:

· In the Specify a file on the managed device field, specify the path to the extract_setupip_packs.cmd file which was placed on the device in Step 2.a. For example:


· In the Wait before proceeding to next action box, select When action is complete .

· On the Advanced tab, make sure Run as dynamic administrator or Run as secure system user is selected.

Change this section in the bundle instead of using a Run Script action use a Launch executable with similar rest of settings.

Additional Information

This change is going to be reflected soon also in the online documentation.


This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7023046
  • Creation Date:04-JUN-18
  • Modified Date:04-JUN-18
    • NovellGroupWise
      ZENworks Configuration Management

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