Filr rejects file uploads in Personal Storage with an out of quota error message

  • 7023063
  • 07-Jun-2018
  • 21-Jun-2018

Environment

Micro Focus Filr 3.3

Situation

With Personal Storage enabled in Filr, when a user attempts to upload file(s) to his/her personal storage (My Files) area, the upload fails with an error message.

When using the Desktop client, error message is: Quota does not allow the upload.
When using the Web interface, error message is: An error occurred saving the uploaded file. The upload has been aborted. The error was: 'file-name.txt - File size limit exceeded.'

However, checking the users quota usage shows that either the limit was not reached.

Resolution

A fix for this issue is available in Filr 3.4 Update.

Cause

The user's maximum file upload setting got set to 0 which in turn led to Filr rejecting all file uploads by this user.