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SLES support entitlement with OWS products

This document (7023123) is provided subject to the disclaimer at the end of this document.

Environment

Access Manager
eDirectory
GroupWise
GroupWise Messenger
iPrint
Identity Manager
Open Workgroup Suite (OWS)
Open Enterprise Server
SUSE Linux Enterprise Server
Vibe
ZENworks Configuration Management (ZCM)
ZENworks Endpoint Security Management (ZESM)

Situation

Open Workgroup Suite is a buying program which includes the essential productivity tools for your end users and the top endpoint management tools for their devices. It provides a secure, flexible, and cost-effective IT infrastructure and collaboration tools.

The primary constituent products of OWS are:
  • Open Enterprise Server (OES)
  • GroupWise
  • Filr
  • iPrint
  • Vibe
  • ZENworks Configuration Management (ZCM)
  • ZENworks Endpoint Security Management (ZESM)

SLES entitlements are governed by the respective constituent products' entitlements to SLES included in OWS - say for OES.

Resolution

The usage of SLES or an appliance version of SLES with OWS, is governed by the EULA's of the respective constituent products and entitled products and it varies between the products.

For example, while OES allows for fully supported deployment of SLES in support of OES, GroupWise only includes an Update Entitlement and no support. 
For more details on the specifics of SLES entitlement you can refer to the respective constituent product EULA's.

Neither OWS or any of its constituent products grant an entitlement to run line of business applications on SLES unrelated to OES / Filr / GroupWise / iPrint / Vibe / ZENworks as outlined in their respective EULA's.

In short as below, but refer to the EULA for exact terms and conditions.
  • OES has a full SLES entitlement to run OES and services in support of OES and includes support.
  • GroupWise comes with SLES Update Entitlement. No SLES support is included.
  • ZENworks does not come with SLES and has no SLES entitlement and no support for SLES, unless purchased separately. ZENworks does however, provide a SLES-based appliance that can be used as a Primary Server in the zone.

Reference

Cause

Although the majority of the OWS products run on top of SLES, it does not automatically imply entitlement on SLES or even the allowance to run SLES without the OWS add-on product.

Additional Information

As GroupWise preferred Linux platform is SLES, it comes with SLES maintenance, upgrade entitlements.
This however does not come with SLES support. For support on SLES itself a SLES standalone license is required in addition to a current GroupWise maintenance subscription.

SLES bases appliances are a controlled environment and are to be used for their respective products.
The SLES services that come with it are not to be used, configured unless explicitly requested by a Customer Support representative or a member of Micro Focus Engineering.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7023123
  • Creation Date:25-JUN-18
  • Modified Date:17-JUL-18
    • NovellAdvanced Authentication
      Filr
      GroupWise
      iPrint
      Messenger
      Open Enterprise Server
      Open Workgroup Suite - Small Business Edition (NOWS SBE)
      Service Desk
      Vibe
      ZENworks Desktop Management
    • SUSESUSE Linux Enterprise Desktop
      SUSE Linux Enterprise Server
    • NetIQAccess Manager (NAM)
      eDirectory
      Identity Manager

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