Error: "Tree or server not found" with Client for OES SP4 IR11

  • Document ID:7023615
  • Creation Date:07-Jan-2019
  • Modified Date:07-Jan-2019
    • Micro Focus Products:
      Client for Open Enterprise Server (Novell Client)

Environment

Open Enterprise Server 2015 SP1
Open Enterprise Sever 2018
Client for Open Enterprise Sever SP4 IR 11

Situation

When trying to log in using the Client for Open Enterprise Server credential provider or with the Client for OES system tray icon on the Windows desktop, the error "Tree or Server not found" is seen. The error occurs whether the tree/server name is used, or if the IP address is used.

This error is only seen with new HP laptops.
Other laptops and workstations work fine.
SLP is properly configured.

Resolution

There are two solutions:

1. Disable the "LiveQoS NDIS 6 Filter Driver" in the Network Connection Provider Order. See TID 7000693.
or
2. Remove HP Velocity software from the laptop.


Cause

The driver (IPEAKLWF.SYS) shipped with this software is blocking the Client traffic.