Unable to change network password

  • Document ID:7024126
  • Creation Date:18-Sep-2019
  • Modified Date:18-Sep-2019
    • Micro Focus Products:
      Client for Open Enterprise Server (Novell Client)

Environment

Micro Focus Client for Open Enterprise Server 2 SP4 (IR12)
Windows 10

Situation

When attempting to change the user's password using Ctrl-Alt-Del > Change a password, the user gets a prompt for "Change a password" instead of the expected "Change a network password". As a result, it is not possible to change the eDirectory (network) password.

Resolution

Remove the HP Client Security Manager software.

Cause

The HP Client Security Manager is preventing the "Change a network password" prompt from appearing.