Environment
GroupWise Mobility Service 18
Situation
This is for customer who are wanting to upgrade to a newer GMS
service from 18.0, 14.x or 12.x to GMS 18.1 or newer
Or those wanting to move GMS to a new server
Or wanting to upgrade the OS on the current GMS
server(s)
Resolution
1: Create the new server
2: Install GMS
Note: Be sure to use on a different IP address than the
old GMS server.
3: Connect new GMS server to current GW System
4: Add users to new GMS server
5: Let GMS do initial sync with users
6: Shut down old GMS server once users are synced
7: Configure DNS name and IP address of new server to be that
of the old server.
Follow this TID to change your Hostname properly.
This needs to match your old GMS server exactly, otherwise the
users will need to be re-initialized again.
8. Restart services
9: The new working GMS server should now be up and running and
no users should have to re-initialize their devices
There should be virtually no down time in customer experience
on their mobile devices. Everything should pull up and be ready to
go without needing to re-initialize their devices.