Frequent GWIA crashes due default CPU settings of VM in a VMWare cluster.

Document ID:7024250
Creation Date:08-Nov-2019
Modified Date:08-Nov-2019
- Micro Focus Products:
  GroupWise

Environment

GroupWise 18

SUSE Linux Enterprise Server 12 SP4

VMWare 6.7 or later

Situation

You run GroupWise in the clustered VMWare 6.7 or later environment and see GWIA becomes unavailable very often.

Resolution

This is based on the customer feedback that run GroupWise 18 in VMWare 6.7 cluster environment. A virtual machine that hosted GWIA had a default EVC settings (Enhanced vMotion Compability) on the a CPU which is the "Skylake Generation". Changing this default CPU settings into "Westermere" solved the GWIA crash problems.