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Spending All Your Time Playing IT Detective? It’s Time For A Problem Management Solution Articles/Tips
2 Jul 2015 ...the issue, the easier it will be to work with them to resolve your problem. Novell Service Desk is a product that can streamline problem management in your enterprise. Novell Service Desk will automatically identify the problem, root cause and known error

Novell Service Desk: Password Self Service Articles/Tips
30 Jun 2015 ...their productivity and the service desk staff’s productivity. Research has indicated more than 30% of requests to service desk are related to password management such as reset password, account logouts or change password etc. And Service Desk staff

Change the size of the Description Field in the Ticket Information Screen in NSD7.1 (7016591)
29 Jun 2015 ...the Ticket Information Screen in NSD7.1 This document (7016591) is provided subject to the disclaimer at the end of this document. Environment Novell Service Desk 7.1 Situation In NSD 7.1, the Description field in "Ticket Information" screen is comparatively

Change the size of the Description Field in the Ticket Information Screen in NSD7.1 (7016560)
24 Jun 2015 ...the Ticket Information Screen in NSD7.1 This document (7016560) is provided subject to the disclaimer at the end of this document. Environment Novell Service Desk 7.1 Situation In NSD 7.1, the Description field in "Ticket Information" screen is comparatively

Introducing Novell Service Desk Ideas portal Forums
16 Jun 2015 ...Introducing Novell Service Desk Ideas portal. You might have seen the cool solution posted by Jason on the new ideas portal Here is the link for the NSD ideas portal Please feel free to 1)Visit the new ideas management portal for NSD 2)Create

Introducing the Novell Ideas Portal! Articles/Tips
16 Jun 2015 ...Introducing the Novell Ideas Portal!. I’m sure a lot of you have entered a lot of enhancements requests and I’m equally sure that most of you never heard back from us on what happened to your idea and for that I apologize. In most cases what

Dim the Lights: Five Must See Videos and Webinars From ZENworks Articles/Tips
4 Jun 2015 ...Trust and Novell Service Desk: Northern Devon Healthcare NHS Trust of the U.K. is one of our best use cases . Learn how the trust used Novell Service Desk to effectively handle a merger that increased its number of users to 4,500 with more than 3,000 workstations

Participating in an Industry Focused Peer Community Articles/Tips
1 Jun 2015 ...Participating in an Industry Focused Peer Community. Would you like to participate in a community of other Micro Focus (Novell/SUSE/NetIQ/Micro Focus/Borland) customers in your same industry?   Are you in Healthcare?  Federal or Local Government?  Small

Novell Doc: Novell Service Desk System Planning, Deployment, and Best Practices Guide - Integrating Service Desk with ZENworks Configuration Management - May 20 2015
21 May 2015 ...Novell Doc: Novell Service Desk System Planning, Deployment, and Best Practices Guide - Integrating Service Desk with ZENworks Configuration Management - May 20 2015. 4.3 Integrating Service Desk with ZENworks Configuration Management Novell Service Desk

Novell Doc: Novell Service Desk 7.1 Installation Guide - Upgrading Novell Service Desk Appliance - May 20 2015
21 May 2015 ...Service Desk Appliance. In the production Novell Service Desk Appliance main menu, select Novell Service Desk . Select Migrate/Upgrade . Select Upgrade Novell Service Desk . Enter the IP address of the new Novell Service Desk Appliance 7. x Server. Follow

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