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Novell Service Desk 7.1 Beta availability announcement Articles/Tips
2 Mar 2015 ...Novell Service Desk 7.1 Beta availability announcement. We are pleased to announce and invite you to participate in Novell Service Desk 7.1-Beta at  https://download.novell.com/Download?buildid=miYrrB7E7U0 Novell Service Desk is a complete service management

Novell Service Desk 7.1(Beta)
2 Mar 2015 ...Novell Service Desk 7.1 1.0 Novell Service Desk 7.1 Beta Licensing Novell Service Desk 7.1 Beta can be installed separately. Upgrade from previous versions to Novell Service Desk 7.1 Beta, and upgrades to next version of Novell Service Desk are not supported.

Novell Doc: User Guide - Service - February 27 2015
2 Mar 2015 ...negotiated document that identifies the service level expectations between the Service Desk and the Technical Support Teams. An Underpinning Contract enables the Service Desk to monitor and maintain control of requests that are forwarded to external service

Novell Doc: User Guide - Knowledge - February 27 2015
2 Mar 2015 ...part of the Configuration Management System, using the Classifications, Categories and Types of the CMDB as the filing system for all Knowledge Base Articles. Therefore, when new requests are logged with the Service Desk, the system automatically searches

Novell Doc: Administration Guide - ZENWorks - February 27 2015
2 Mar 2015 ...Desk Users . Name: Displays ZENworks as the OpenID Provider name. Icon: Displays the ZENworks icon that will be available on the Novell Service Desk login page for the Service Desk customers and users accessing Service Desk. URL: This field is initially

Novell Doc: Administration Guide - Service Level Management Configuration - February 27 2015
2 Mar 2015 ...1.10.6 Creating a Custom Workflow User Portal Log into Novell Service Desk as a supervisor. Click Service > Workflows > New. Edit the newly created workflow to include entry, exit, and intermediate steps and save the information. Create a new SLA

Novell Doc: Administration Guide - Service Level Management - February 27 2015
2 Mar 2015 ...negotiated document that identifies the service level expectations between the Service Desk and the Technical Support Teams. An Underpinning Contract enables the Service Desk to monitor and maintain control of requests that are forwarded to external service

Novell Doc: User Guide - Service - February 27 2015
2 Mar 2015 ...Novell Doc: User Guide - Service - February 27 2015. 3.5 Service Service Level Management 3.5.1 Service Level Agreements (SLAs) Service Level Agreements (SLAs) are used by organizations to manage the levels of service expected of the IT and to ensure optimal

Services
2 Mar 2015 ...Catalog screen, you can view all services offered by the Service Desk, regardless of the ownership status. It also enables you to request access to Services you might not already own. If a description of the Service has been entered by the Service Desk,

Novell Doc: User Guide - Service - February 27 2015
2 Mar 2015 ...search option, to enter the contact details of the Manager who will monitor the performance of the SLA. This is also the Service Desk User who is assigned responsibility for managing the performance of external support providers who are forwarded Service

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