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ApplicationException: ObjectNotFoundException error when Adding Note to Group (7017853)
15 Jul 2016 ...when Adding Note to Group This document (7017853) is provided subject to the disclaimer at the end of this document. Environment Novell Service Desk 7.2 NSD Operations Situation Log into console > My Tasks > Tasks > check 2 and select Link Open

Request Notes
28 Jun 2016 ...created for a Request, the Request Description automatically populates the New Note editor allowing the Technician to enter their response.   To add a Note: Click the Request ID Number The Service Request Information>Summary tab appears. Click Edit

Request Notes
28 Jun 2016 ...first Note is created for a Request, the Request Description automatically populates the New Note editor allowing the Technician to enter their response.   To add a Note: Click the Request ID Number The Service Request Information>Summary tab appears.

Ticket fails to create from Web Console or Email (7017747)
20 Jun 2016 ...subject to the disclaimer at the end of this document. Environment Novell Service Desk 7.1 NSD Operations Micro Focus Service Desk 7.2 NSD Operations MySQL Database Situation User (Technician or Supervisor) creates a ticket from the web console with text

Remove forgotten password link on Service Desk login screen (7017735)
16 Jun 2016 ...Remove forgotten password link on Service Desk login screen. Remove forgotten password link on Service Desk login screen This document (7017735) is provided subject to the disclaimer at the end of this document. Environment Novell Service Desk 7.2 Situation

OpenID Support for Novell Service Desk - ZENworks Configuration Management - Best Practices Guide
1 Jun 2016 ...Support for Novell Service Desk Every ZENworks Server acts as an OpenID provider for single sign-on support. This ability is used in providing single sign-on with Novell Service Desk. For more information, see the Novell Service Desk with ZENworks Guide

Register Service Desk Server - ZENworks 11 SP4 Management Zone Settings Reference
1 Jun 2016 ...Register Service Desk Server - ZENworks 11 SP4 Management Zone Settings Reference. docmain.css" /> 9.1 Register Service Desk Server Select the Register Service Desk server option to register the Novell Service Desk Server with ZENworks. The registration

Service Desk Registration Settings - ZENworks 11 SP4 Management Zone Settings Reference
1 Jun 2016 ...Service Desk Registration Settings - ZENworks 11 SP4 Management Zone Settings Reference. docmain.css" /> 9.0 Service Desk Registration Settings Lets you configure settings related to the registration of Novell Service Desk with ZENworks.

MFSD Extensions & SOAP Web Services - Java code examples Articles/Tips
27 May 2016 ...Desk Developer Resources (.pdf) Service Desk provides a rich experience for developers to extend the functionality and integrate with other 3rd party systems. Currently there are two ways to integrate 3rd party systems with Service Desk. MFSD Extensions

Micro Focus Service Desk
24 May 2016 ...Micro Focus Service Desk. Micro Focus Service Desk This Micro Focus Service Desk provides information about What’s New in the Micro Focus Service Desk 7.2 release. The guide includes the following sections: Section 1.0, What’s New in 7.2 Audience This

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