zmd-messages log shows connection manager setting host status Bad

  • 3620037
  • 28-Jan-2008
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management

Situation

User cannot login to ZENworks 10
ZENworks Adaptive Agent shows ZENworks Server Properties Unavailable.
ZENworks 10 agent cannot communicate with the ZENworks 10 server.
zmd-messages.log file shows ERROR: "Exception causing location name 128.91.198.52 to be marked Bad"

Resolution

Reconfigure or remove Symantec Client Security.

Additional Information

Entire stack trace:
at System.Net.HttpWebRequest.GetResponse()
at Novell.Zenworks.ConnectionManager.HttpLocation.Ping()
at Novell.Zenworks.ConnectionManager.ConnectMan.FindAServerWhoWillRespond(String module, String[[]] sources)] [] []
[DEBUG] [1/15/2008 5:02:25 PM] [] [ConnectMan] [] [ Setting host hostname.domain.edu status: Bad] [] []
[DEBUG] [1/15/2008 5:02:25 PM] [] [ConnectMan] [] [Trying to locate source location:
https://128.91.198.52/] [] []
[DEBUG] [1/15/2008 5:02:25 PM] [] [ConnectMan] [] [ Host name to resolve: 128.91.198.52] [] []
[DEBUG] [1/15/2008 5:02:25 PM] [] [ConnectMan] [] [ Adding host: 128.91.198.52, status: Unknown] [] []
[DEBUG] [1/15/2008 5:02:25 PM] [] [ConnectMan] [] [ Host: 128.91.198.52, IP address: 128.91.198.52] [] []
[DEBUG] [1/15/2008 5:02:25 PM] [] [ConnectMan] [] [ Skipping Bad IP address 128.91.198.52] [] []
[DEBUG] [1/15/2008 5:02:25 PM] [] [ConnectMan] [] [Marking location 128.91.198.52 Bad at the request of module RemotingService] [] []
[DEBUG] [1/15/2008 5:02:25 PM] [] [ConnectMan] [] [ Setting location name 128.91.198.52 to status Bad] [] []
[DEBUG] [1/15/2008 5:02:25 PM] [] [ConnectMan] [] [ Exception causing location name 128.91.198.52 to be marked Bad: System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 128.91.198.52:443
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.Sockets.Socket.InternalConnect(EndPoint remoteEP)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
--- End of inner exception stack trace ---

For other TIDs relating to login issues, see TID3273870 - Troubleshooting ZCM login problems