Managed Agent can't login after setting incorrect entries in additional DNS names

  • Document ID:3736572
  • Creation Date:16-Jan-2008
  • Modified Date:27-Apr-2012
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks 10 Configuration Management

Situation

Managed Agent login fails with standard error message.
ZENLGN.LOG shows additonal non-ZCM servers listed. For example:
ZENLGN [554-558] [16:29:47] Retrieved host names are:
ZENLGN [554-558] [16:29:47] zcmServer:443
ZENLGN [554-558] [16:29:47] 192.168.0.8:443
ZENLGN [554-558] [16:29:47] non-zcmServer:443
ZENLGN [554-558] [16:29:47] null:8443

Resolution

The"Retrieved host names" in the client log correspond to the settings on ZCC Devices -> Servers -> Select Server object -> Settings -> Infrastructure Management -> Additional DNS Names
The agent will try to authenticate against the server's DNS set in these settings and if they are incorrect or don't resolve to the ZCM server, the login will fail. Correct these entries or remove them if they are not used.

Status

Reported to Engineering

Additional Information

For other TIDs relating to login issues, see TID 3273870 - Troubleshooting ZCM login problems

For more information about logging ZENworks 10 errors see KB 3418069 - Enable debug logging for ZENworks 10 Configuration Management at https://support.novell.com.