PXE boot hangs on some Dell models

  • 7002928
  • 03-Apr-2012
  • 26-Oct-2012

Environment


Novell ZENworks 11 Configuration Management Imaging
Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3 Imaging
Novell ZENworks Configuration Management 11.1 Imaging
Novell ZENworks Configuration Management 11.2 Imaging

Situation

PXE boot does not execute/complete accordingly when running on some Dell models, notably:
Optiplex 390
Optiplex 780
Optiplex 790
Latitude E6420
Latitude E5520


PXE boot specifically hangs at:
 
'Contacting Novell Preboot Policy Service...'

Resolution

For ZCM 11.x: This is fixed in version 11.2.1 - see KB 7010042 "ZENworks Configuration Management 11.2.1 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010042

Workaround: if it is not possible to upgrade to 11.2.1 at this time, in the interim, Novell has made a Patch  available for testing, as part of a Monthly patch update: it can be obtained at https://download.novell.com/Download?buildid=EWuCrZ4JAO0~ as "ZCM 11.2 Monthly Update 1 - see TID 7004550". This update should only be applied if the symptoms above are being experienced, and are causing problems.

Please report any problems encountered when using this Patch, by using the feedback link on this TID.

For ZCM 10.3.4: Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at https://download.novell.com/Download?buildid=6NlXP0VKWSs~ as "ZCM 10.3.4 - fix for PXE boot hangs on some Dell models - see TID 7002928". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.

This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.