Passthrough authentication fails when AD name has hyphen (special characters) with Citrix VDA installed

  • Document ID:7011522
  • Creation Date:17-Dec-2012
  • Modified Date:17-Dec-2012
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 11.2

Situation

Windows 7 passivemode login fails when Citrix Virtual Desktop Agent (VDA) is installed and the Realm name has special characters such as hyphen.
 
ERROR (from zmd-messages.log):
 
 [DEBUG] [12/05/2012 15:03:04.735] [1284] [ZenworksWindowsService] [8] [] [RemotingService] [] [Calling GetMicasaCredential] [] []
 [DEBUG] [12/05/2012 15:03:04.735] [1284] [ZenworksWindowsService] [8] [] [CommonCasa] [] [GetMiCasaCredential entered] [] []
 [DEBUG] [12/05/2012 15:03:04.735] [1284] [ZenworksWindowsService] [8] [] [CommonCasa] [] [Calling MiCasa.GetCredential using Luid value:  0:245959] [] []
 [DEBUG] [12/05/2012 15:03:04.751] [1284] [ZenworksWindowsService] [8] [] [CommonCasa] [] [Micasa.GetCredential took exception.  The error code is: -802] [] []

Resolution

This is fixed in version 11.2.2 - see KB 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010757