Only one keyboard reported in inventory for Windows 7 device that has two keyboards

  • Document ID:7013275
  • Creation Date:12-Sep-2013
  • Modified Date:28-Oct-2013
    • Micro Focus Products:
      ZENworks Asset Management
      ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 11.2 Inventory
Novell ZENworks Asset Management 11.2

Situation

Windows 7 PC has two keyboards, but only one is shown in Inventory

Resolution

This is fixed in version 11.2.4 - see KB 7012027 "ZENworks Configuration Management 11.2.4 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7012027

Cause

Changes in the layout of the Windows registry with Windows 7 meant that older methods of gathering information for multiple keyboards failed.