Abend in DTS.NLM on a NetWare 6.5 SP3 Cluster Server with ZENworks for Desktops 6.5

  • Document ID:3405195
  • Creation Date:05-May-2007
  • Modified Date:30-Apr-2012
    • Micro Focus Products:
      ZENworks Desktop Management

Environment

Novell ZENworks 6.5 Desktop Management Support Pack 2 - ZDM6.5 SP2 Imaging
Novell ZENworks 7 Desktop Management - ZDM7 Imaging

Situation

Abend in DTS.NLM on a NetWare 6.5 SP3 Cluster Server with ZENworks for Desktops 6.5
 
ERROR:
 
*********************************************************
Novell Netware, V6.5 Support Pack 3 - CPR Release
PVER: 6.50.03

Server RS1 halted
Abend 1 on P00: Server-5.70.03: Page Fault Processor Exception (Error code 00000000)

Registers:
CS = 0060 DS = 007B ES = 007B FS = 007B GS = 007B SS = 0068
EAX = 00000000 EBX = 7FFFFFD2 ECX = FFFFFFFF EDX = 0000002D
ESI = 00000000 EDI = 76A89042 EBP = 77991806 ESP = 79095774
EIP = B5B52A7A FLAGS = 00010246
B5B52A7A F2AE REPNE SCASB
EIP in CLIB.NLM at code start +00004A7Ah
Access Location: 0x76A89042

The violation occurred while processing the following instruction:
B5B52A7A F2AE REPNE SCASB
B5B52A7C F7D1 NOT ECX
B5B52A7E 49 DEC ECX
B5B52A7F 8B442408 MOV EAX, [ESP+08]
B5B52A83 01C8 ADD EAX, ECX
B5B52A85 8944240C MOV [ESP+0C], EAX
B5B52A89 E926F1FFFF JMP B5B51BB4
B5B52A8E 8B442408 MOV EAX, [ESP+08]
B5B52A92 8A00 MOV AL, [EAX]
B5B52A94 8B742408 MOV ESI, [ESP+08]

Running process: 202 Process
Thread Owned by NLM: DTS.NLM
Stack pointer: 790957DC
OS Stack limit: 7908F5C0
Scheduling priority: 67371008
Wait state: 5050190 Blocked on a kernel CV
Stack: --79095904 ?
--78BBD04D ?
--76A89042 (IMGSERV.NLM|__NLM_BSS_End+8552)
--790957E2 ?
B6E69AAC (TCPIP.NLM|ICMPRegister+1220)
-B706B0A8 (TCPIP.NLM|cbAlloc+33C)
--9A01170A ?
--9A01170A ?

Resolution

For ZDM6.5 SP2: fixed in ZENworks 6.5 Desktop Management SP2 IR1 or newer found at Novell Downloads
 
For ZDM7: Fixed in ZENworks 7 with SP1 Desktop Management, available at Novell Downloads

Additional Information

Abend.log
 
Abend in DTS.NLM on a NetWare 6.5 SP3 Cluster Server with ZENworks for Desktops 6.5
*********************************************************
Novell Netware, V6.5 Support Pack 3 - CPR Release
PVER: 6.50.03

Server RS1 halted
Abend 1 on P00: Server-5.70.03: Page Fault Processor Exception (Error code 00000000)

Registers:
CS = 0060 DS = 007B ES = 007B FS = 007B GS = 007B SS = 0068
EAX = 00000000 EBX = 7FFFFFD2 ECX = FFFFFFFF EDX = 0000002D
ESI = 00000000 EDI = 76A89042 EBP = 77991806 ESP = 79095774
EIP = B5B52A7A FLAGS = 00010246
B5B52A7A F2AE REPNE SCASB
EIP in CLIB.NLM at code start +00004A7Ah
Access Location: 0x76A89042

The violation occurred while processing the following instruction:
B5B52A7A F2AE REPNE SCASB
B5B52A7C F7D1 NOT ECX
B5B52A7E 49 DEC ECX
B5B52A7F 8B442408 MOV EAX, [ESP+08]
B5B52A83 01C8 ADD EAX, ECX
B5B52A85 8944240C MOV [ESP+0C], EAX
B5B52A89 E926F1FFFF JMP B5B51BB4
B5B52A8E 8B442408 MOV EAX, [ESP+08]
B5B52A92 8A00 MOV AL, [EAX]
B5B52A94 8B742408 MOV ESI, [ESP+08]

Running process: 202 Process
Thread Owned by NLM: DTS.NLM
Stack pointer: 790957DC
OS Stack limit: 7908F5C0
Scheduling priority: 67371008
Wait state: 5050190 Blocked on a kernel CV
Stack: --79095904 ?
--78BBD04D ?
--76A89042 (IMGSERV.NLM|__NLM_BSS_End+8552)
--790957E2 ?
B6E69AAC (TCPIP.NLM|ICMPRegister+1220)
-B706B0A8 (TCPIP.NLM|cbAlloc+33C)
--9A01170A ?
--9A01170A ?
--00000000 ?
--00000000 ?
B6EB03B0 (TCPIP.NLM|UDPReturnPacket+A)
--00000000 ?
--00000000 ?
--00000000 ?
--00000001 ?
--00000000 ?
--7FFFFFD2 ?
--0000002D ?
0022967F (SERVER.NLM|ActivateAddressSpace+7F)
--00000000 ?
--00010001 ?
--00000000 ?
--6026E480 ?
--73EA6300 ?
--636914E0 ?
--11111111 ?
002196D5 (SERVER.NLM|SchedSwitch+2A9)
--B7413150 ?
--00000246 ?
--6026E484 ?
0020455A (SERVER.NLM|kCVWait+E6)
--B741E150 ?
--00000080 ?
--B7375990 ?
--0000000F ?
--00000F1E ?
B6F1A911 (TCP.NLM|TCPNewWindow+361)
--B7375990 ?
--0000000F ?
--00000F1E ?
--00000000 ?
--00000000 ?
--00000F1E ?
--00000000 ?
--B7134C94 ?
--B7134C60 ?
--B741E150 ?
B745C7BC (BSDSOCK.NLM|remove_thread_from_skt_operation+2CC8)
B745C53F (BSDSOCK.NLM|remove_thread_from_skt_operation+2A4B)
--B741E150 ?
--B741E150 ?
--79095890 ?
--00000000 ?
--00000001 ?
--757D9000 ?
--7909587C ?
--6026E480 ?
--00000246 ?
--6026E484 ?
--6026E480 ?
002107AA (SERVER.NLM|BufferFree+A)
--6026E480 ?
B745E168 (BSDSOCK.NLM|remove_thread_from_skt_operation+4674)
-B7469868 (BSDSOCK.NLM|(Data Start)+868)
--00000000 ?
B745F1B7 (BSDSOCK.NLM|remove_thread_from_skt_operation+56C3)
--B741E150 ?
--B741E080 ?
--64A80D80 ?
--75821F00 ?
--00000000 ?
--75821F00 ?
00207AFA (SERVER.NLM|kMutexUnlock+10A)
--61398220 ?
--75821F00 ?
--64A80D80 ?
--74FF48E4 (LIC_API.NLM|MPRLic_TotalValidLicenseCount+E200)
--00000000 ?
--00000000 ?
--00000000 ?
--00000001 ?
--00000000 ?
--790959D8 ?
--6096C080 ?
--74FF48C4 (LIC_API.NLM|MPRLic_TotalValidLicenseCount+E1E0)
--00000001 ?
-779921F8 (ZENPXE.NLM|FuncTbl+138)
-00439880 (SERVER.NLM|xAllocSizeTable+660)
--00000000 ?
--00000000 ?
--790958EC ?
--74FF4904 (LIC_API.NLM|MPRLic_TotalValidLicenseCount+E220)
-779917D8 (ZENPXE.NLM|LogDebugInfo+8E0)
--790959BC ?
--FFFFFFFF (LOADER.NLM|KernelTempAliasesEnd+FFF)
--00000002 ?
B5B61478 (CLIB.NLM|vsprintf+54)
--79095904 ?
-779917D8 (ZENPXE.NLM|LogDebugInfo+8E0)
--790959BC ?

Additional Information:
The CPU encountered a problem executing code in CLIB.NLM. The problem may be in that module or in data passed to that module by a process owned by DTS.NLM.


Formerly known as TID# 10098831 NOVL103374