The following sections provide the Micro Focus Service Desk 7.4 system requirements:
Ensure that the servers where you install Service Desk meet the following requirements:
Windows Server 2008 SP1 64-bit (Enterprise and Standard editions)
Windows Server 2008 SP2 64-bit (Enterprise and Standard editions)
Windows Server 2008 R2 64-bit (Enterprise and Standard editions)
Windows Server 2008 R2 SP1 64-bit (Enterprise and Standard editions)
Windows Server 2012 64-bit (Enterprise and Standard editions)
Windows Server 2012 R2 64-bit (Enterprise and Standard editions)
RHEL 6.x (64-bit)
SUSE Linux Enterprise Server 12 (SLES 12) 64-bit
SUSE Linux Enterprise Server 12 SP1 (SLES 12 SP1) 64-bit
Microsoft SQL Server 2008 SP1, SP2 and SP3
Microsoft SQL Server 2008 R2 SP1
Microsoft SQL Server 2012
Microsoft SQL Server 2012 R2
Microsoft SQL Server 2014
MySQL v5.0 to v5.7
Oracle Database 12c
PostgreSQL v8.3 to v9.7
IMPORTANT:The Sybase Anywhere database is not supported as an external database for ZENworks Service Desk. However, Asset Management Import Export (AMIE) from the ZENworks Sybase Anywhere database is supported.
GroupWise 2014
Microsoft Outlook 2010
Android: Android 8.0 and earlier versions
iOS: iOS 8.x and later versions.