Table B-2 Common Issues and Solutions Related to Peer-to-Peer Conversions
Problems or Messages |
Solutions |
---|---|
One of the following errors displays during Take Control of source or target virtual/physical machine:
|
This indicates one of the following problems:
To diagnose the exact cause of failure, check the state of the system where the controller failed to start. Commands such as ipconfig and ping are available to verify basic network connectivity. For a troubleshooting checklist and list of information required if technical support is necessary, see Knowledge Base Article Q20405. |
File transfer hangs at 1% or progresses at a slow pace |
By default, a link type of AUTO is used on the source server during a conversion. If the source server is connected to a switch port that is forced to 100/FULL, the option must be enabled when configuring the conversion. If this option is set incorrectly, a duplex mismatch occurs on the network. |
Unable to determine suitable boot partition |
When converting existing source servers, the boot volume must pass the following checks:
|
Job remains in a state for a long period and then changes to (all sub-steps display status) |
There is a problem with the NovellĀ® PlateSpinĀ® Operations Framework Controller on the Portability Suite Server. Use the Windows services plug-in to confirm that the Controller is running. See Knowledge Base Article Q20323 for other troubleshooting instructions. |
Troubleshooting failures at the stage (also applicable to or conversion steps) |
Generally, failures during the configuration step indicate that a time-out occurred when attempting to configure the target physical or virtual machine. Although the conversion job appears to have failed, the overall migration is probably successful and the configuration service running on the target will likely continue its operations. Knowledge Base Article Q20327 contains a detailed troubleshooting checklist and lists information required if technical support is necessary. |
Live Transfer is unavailable |
Either an unsupported file system or operating system exists on the server. Only NTFS file systems are supported. If a FAT partition is selected in the Drive Configuration dialog box, clearing the option should enable the Live Transfer option in Job Configuration. For more information, see Live Transfer (File-Based). |
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