Action: If you are using the ZENworks Handheld Management sync client, for most synchronization packages, inventory is collected by ZENworks Handheld Management every time the device synchronizes. The ZENworks Handheld Management client on the handheld device must be run manually before synchronizing for ZENworks Handheld Management to get the latest inventory information.
If the handheld device is new to the ZENworks Handheld Management system, you might need to synchronize the device three times. The first time the device synchronizes with the proxy service computer, the handheld client is installed. The second time, the handheld device registers with the ZENworks Handheld Management server. The third time, inventory information is sent to the proxy service for forwarding to the ZENworks Handheld Management server.