Initiating a Remote View or a Remote Control Session


Initiating a Remote View or a Remote Control Session from a Device Object

  1. In ConsoleOne, right-click the Windows CE device object that you want to remotely view or control, click Actions, then click Remote Control.

    NOTE:  We recommend you to initiate a Remote View or Remote Control session in a secure network environment.

    The Remote Management dialog box is displayed.


    Remote Management dialog box

  2. In the Remote Management dialog box, do the following:

    1. Select the IP address or the DNS name of the handheld device.

      IMPORTANT:  Ensure that the IP address or the DNS name of the device you want to remotely control is correct.

    2. (Conditional) If you only want to initiate a Remote View session, select the Remote View option.

    3. Click OK.

    4. If prompted, enter the VNC password of the device (which is set in Setting a VNC Password on the Handheld Device).

      NOTE:  If the password contains more than eight characters, only the first eight characters are validated.


Initiating a Remote View or a Remote Control Session from a User Object

You can initiate a Remote View or a Remote Control session from a user object if a user is associated to a handheld device.

  1. In ConsoleOne, right-click user object, click Actions, then click Remote Control a Handheld.

    NOTE:  We recommend you to initiate a Remote View or Remote Control session in a secure network environment.

    The Remote Management dialog box is displayed.


    Remote Management dialog box

  2. In the Remote Management dialog box, do the following:

    1. Select the handheld device that you want to remotely view or control.

    2. Select the IP address or the DNS name of the handheld device.

      IMPORTANT:  Ensure that the IP address or the DNS name of the device you want to remotely control is correct.

    3. (Conditional) If you only want to initiate a Remote View session, select the Remote View option.

    4. Click OK.

    5. If prompted, enter the VNC password of the device (which is set in Setting a VNC Password on the Handheld Device).

      NOTE:  If the password contains more than eight characters, only the first eight characters are validated.