The ZENworks Handheld Management Client is not Pushed to the Palm Device

Action:  Ensure that ZENworks 7 Handheld Management Access Point or Desktop Synchronization Integration Software is installed.

Possible Cause:  The Palm device has been synchronized to Palm HotSync only after the installation of ZENworks 7 Handheld Management Access Point or Desktop Synchronization Integration Software.

Action:  Do the following:

1. Run console.exe from Access Point or Desktop Synchronization Integration Software installation directory. By default, ZENworks Handheld Management Access Point is installed in c:\program files\novell\zfhap, and Desktop Synchronization Integration Software is installed in c:\program files\novell\zfhds.

   The ZENworks Handheld Management dialog box is displayed.

2. Click Operations, then click Scan for Palm OS Handhelds.

   The following confirmation message is displayed:

   Count of the Palm handhelds new Palm OS handhelds have been identified.

3. Again synchronize the device.