6.0 Troubleshooting the Administration Console
This section provides information on general troubleshooting issues found in the Administration Console:
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Section 6.1, Global Troubleshooting Options
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Section 6.2, Stopping Tomcat on Windows
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Section 6.3, Logging
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Section 6.4, Event Codes
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Section 6.5, Restoring a Failed Secondary Console
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Section 6.6, Moving the Primary Administration Console to New Hardware
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Section 6.7, Converting a Secondary Console into a Primary Console
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Section 6.8, Orphaned Objects in the Trust/Configuration Store
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Section 6.9, Repairing the Configuration Datastore
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Section 6.10, Session Conflicts
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Section 6.11, Unable to Log In to the Administration Console
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Section 6.12, (Linux) Exception Processing IdentityService_ServerPage.JSP
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Section 6.13, Backup/Restore Failure Because of Special Characters in Passwords
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Section 6.14, Unable to Install NMAS SAML Method
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Section 6.15, Incorrect Audit Configuration
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Section 6.16, Unable to Update the Access gateway Listening IP Address in the Administration Console Reverse Proxy
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Section 6.17, During Access Gateway Installation Any Error Message Should Not Display Successful Status
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Section 6.18, Incorrect Health Is Reported On The Access Gateway Though Stop Service On Audit Server Failure Option Is Disabled
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Section 6.19, Importing the Linux Access Gateway by Changing the Device IP Address on the Existing Configuration Is Not Supported
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Section 6.20, Upgraded eDirectory Version Is Not Displayed On The Administration Console
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Section 6.21, The Administration Console Does Not Start After Restoring It
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Section 6.22, The Identity Server and Administration Console Upgrade Fails
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Section 6.23, The Administration Console Does Not Refresh the Command Status Automatically
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Section 6.24, Error While Downloading Logs Through the Administration Console on Windows
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Section 6.25, The Identity Server Becomes Inactive After Configuring a Cluster Due to Certificate Issues