2.2 Micro Focus Service Desk Appliance Requirements

Micro Focus Service Desk Appliance is a 64-bit (x86_64) virtual machine. The following sections provide the requirements for deploying Micro Focus Service Desk Appliance to a virtual infrastructure:

2.2.1 Server Requirements

The server where you install Micro Focus Service Desk Appliance must meet the following requirements:

Table 2-1 Server Requirements

Item

Requirements

Hypervisor

VMware ESX / ESXi 4 / ESXi v5.1

Virtual Machine Configuration

Micro Focus Service Desk Appliance requires the following minimum configuration that have been preconfigured by default:

  • RAM: 2 GB minimum

  • Disk Space: 20 GB minimum

  • Display resolution: 1024 × 768 with 256 colors minimum.

Hostname Resolution

The server must resolve device hostnames.

IP Address

Appliance initially starts with the IP address allocated from DHCP. You can change the IP address to static IP by using the Appliance Management menu during the configuration of Appliance. For more information on configuring appliance, see Section 5.2, Configuring the Appliance Settings.

Database

Micro Focus Service Desk Appliance is available with the embedded PostgreSQL database. However, you can change the database after the appliance is up and running. For information on the supported databases see, Section 2.1.2, Database Requirements.