B.0 Troubleshooting Personality Migration

This section provides solutions to problems you might encounter while working with Personality Migration:

The network connection is lost while using Direct mode to migrate network settings from the source device to the destination device when both the devices are in the same subnet

Source: ZENworks Configuration Management; Personality Migration.
Explanation: Do not migrate the network settings from the source machine to the destination machine in Direct mode. This is because the destination machine obtains the same network settings as the source machine, so it disconnects from the source and stops the migration process.
Action: Use File mode to migrate network settings.
Action: If you are required to use Direct mode to perform the migration, deselect the Network Settings option.

How do I enable debug logging for settings migration in Personality Migration?

Source: ZENworks Configuration Management; Personality Migration.
Action: In the ZENworksPersonalityMigration_Installation_Path\App.config file, set the value of the Enable_Debug parameter to True. The default value is False.

Where do I find the Personality Migration log files?

Source: ZENworks Configuration Management; Personality Migration.
Action: If Personality Migration is executed as a standalone application you can find the PersonalityMigration*.xml log file in the following location: %appdata%\Novell\PersonalityMigration\PersonalityMigration\

If Personality Migration is executed by using the Store/Apply Action through ZENworks Configuration Management you can find the PersonalityLog.xml file in the ZENworks_Configuration_Management_Installation_Path\Novell\Zenworks\Logs\PersonalityMigration directory on your device.

The Personality Migration application hangs

Source: ZENworks Configuration Management; Personality Migration.
Explanation: If you try to uninstall Personality Migration when the application is still open, the application hangs. A dialog box appears that allows you to either Exit, Cancel, Ignore, or Retry the uninstallation process.
Possible Cause: You clicked Ignore.
Action: Before uninstalling Personality Migration, ensure that the Personality Migration application is closed.

For more information on how to uninstall Personality Migration, see Section 3.0, Uninstalling Personality Migration.

Migration of the archive.pst file from a customized location in Microsoft Outlook fails

Source: ZENworks Configuration Management; Personality Migration.
Possible Cause: You stored or applied the Microsoft Outlook settings from a non-administrator’s account.
Action: Store and apply the Microsoft Outlook settings from an administrator’s account.

An error message is displayed when you use bundles to store or apply the Microsoft Outlook settings

Source: ZENworks 11 SP3; Personality Migration.
Explanation: After you use bundles to store or apply the Microsoft Outllook settings using bundles, the following error message is displayed when you start Microsoft Outlook: Cannot start Outlook.
Action: To resolve this issue, run the <Office Installation path >\outlook.exe /resetnavpane command.

Where do I find the Personality Migration log files for Microsoft Outlook?

Source: ZENworks 11 SP3; Personality Migration.
Action: When a 32-bit version of Microsoft Outlook is installed on a Windows 7 64-bit machine:

  • If Personality Migration is executed as a standalone application, you can find the PersonalityMigration*_outlook.xml log file in %appdata%\Novell\PersonalityMigration\PersonalityMigration\11.0.0.x.

  • If Personality Migration is executed by using the Store/Apply Action through ZENworks Configuration Management, you can find the PersonalityLog_outlook.xml file in the ZENworks_Configuration_Management_Installation_Path\Novell\Zenworks\Logs\PersonalityMigration directory of your device.

Unable to open Microsoft Outlook after storing the Outlook settings

Source: ZENworks 11 SP3; Personality Migration.
Explanation: When you use the ZENworks Personality Migration tool to store the settings for Microsoft Outlook and then you try to open Microsoft Outlook, the following error message is sometimes displayed:

Cannot open your default e-mail folders. The information store could not be opened.

After you store the personality, Microsoft Outlook might not open in Offline mode.

Action: Perform the following steps.

  1. Go to Control Panel > Mail Settings > Show Profiles > Select Profile > Properties > Data Files > Settings > Manually Control Connect State.

  2. Select Connect with the network.