A.0 GroupWise Connector Troubleshooting

See also:

The GroupWise Connector cannot communicate with the GroupWise Post Office Agent (POA)

Explanation: The GroupWise Connector must be able to communicate with a POA in order to synchronize mailbox data. The GroupWise Connector is unable to establish the connection.
Possible Cause: The POA is not running.
Action: Start the POA.

Data does not transfer between GroupWise and the GroupWise Connector

Possible Cause: Varied.
Action: Make sure that the required ports are open on the GroupWise POA server and the GroupWise Connector server. For more information, see Preparing the Network in Mobility Pack Installation in the Mobility Pack Installation Guide.
Action: Check the GroupWise Connector application interface log, as described in Section 3.2, Using the GroupWise Connector Log File.
Action: Check additional Synchronizer log files, as described in Working with Log Files.

The GroupWise Post Office Agent (POA) shows errors communicating with the GroupWise Connector

Explanation: As you monitor the POA, you might see 890F and 8910 error codes.
Possible Cause: The connection between the GroupWise Connector and the POA has temporarily closed.
Action: None. The connection is re-established automatically. These error codes are benign and can be ignored.

The GroupWise Connector takes a long time to start

Possible Cause: The GroupWise Connector services users that are scattered throughout your GroupWise system. Therefore, POA-to-POA communication is required to gather the events from the GroupWise users and return them to the GroupWise Connector.
Action: None. When all GroupWise user events have been received for users on the connector, the status changes to Running.

The GroupWise Connector fails to start after working successfully

Possible Cause: Another application that communicates with the POA using SOAP has created SOAP event configurations that are causing a problem for the GroupWise Connector.
Action: Delete residual SOAP event configurations:

  1. In the POA Web console, click Configuration.

  2. In the Internet Protocol Agent Settings section, click Event Configuration List.

  3. Click each user, select Delete Event Configuration, then click Submit.

  4. After all event configurations have been cleared, start the GroupWise Connector.