3.10 Managing Anonymous Feedback

Novell is striving to focus engineering efforts around the real-world needs of our Data Synchronizer customers. When you are willing to submit anonymous feedback from your Synchronizer system, you assist in these efforts to improve Synchronizer performance.

When you enable anonymous feedback, a script runs daily to gather statistics about the usage of your Synchronizer system. The statistics are sent weekly to Novell.

You can enable and disable the sending of feedback at any time. You can review the usage data that has been collected before it is sent to Novell.

3.10.1 Enabling/Disabling Anonymous Feedback

  1. In Synchronizer Web Admin, click Manage Global Settings Global Settings icon, then scroll down to the Send Feedback to Novell section.

  2. Select or deselect Send Feedback to Novell, then click Save Feedback Settings.

3.10.2 Viewing the Collected Feedback

You can feel comfortable about letting Novell gather usage data from your Synchronizer system. The data is collected by the following script:


The script is run by the following cron job:


The cron job runs once a day at midnight. The results are stored in *.gz files in the following directory:


The files are saved for 90 days and then deleted.

Use the following command to extract the data from a *.gz file:

tar xvfz gwmobility_stats_string_date_time.gz

By viewing the gathered usage data, you can assure yourself that no personal data of any kind is being collected by Novell. The following is an example of the type of data that is collected:


Thank you in advance for enabling Anonymous Feedback and submitting your Synchronizer system usage data to help improve the Data Synchronizer product.