2.3 Managing Sent Mail

2.3.1 Viewing Sent Messages

You might want to view messages you previously sent. For example, you can read a message you sent and retract it if the recipient is in the GroupWise email system and has not already opened the message.

  1. Tap Mail, then tap to display the Folder List.

  2. Tap Sent Items.

    Unless you have moved a message, all sent messages reside in the Sent Items folder. To view a sent message that has been moved to another folder, open that folder.

  3. Tap the message you want to view.

2.3.2 Retracting Sent Messages

You can retract a message from a recipient as long as the recipient is in the GroupWise email system and hasn’t yet opened it.

  1. Tap Mail, then tap to display the Folder List.

  2. Tap Sent Items.

  3. Tap the message you want to retract, then tap Retract.

The message remains in the Sent Items folder. To view the retraction status, tap the message, then tap Properties.

2.3.3 Checking the Status of Sent Messages

If a recipient’s email system supports status tracking, you can receive status information for messages you send to that recipient. For example, you can see when a message was delivered and when the recipient opened or deleted it.

You can also view status information for messages you receive. You can see who received the message (except for blind copy recipients), the size and creation date of attached files, and more.

  1. Tap Mail, then tap to display the Folder List.

  2. To check the status of a message you’ve received, tap Mailbox.

    or

    To check the status of a message you sent, tap Sent Items.

  3. Tap the message, then tap Properties.

The icons next to a message can also give you helpful status information. For more information, see Identifying the Icons Appearing Next to Items.

2.3.4 Confirming Delivery of Sent Messages

You can use the following methods to confirm that your message was delivered.

Tracking Sent Messages

You can check the status in the Properties view of any message you send. For information, see Checking the Status of Sent Messages.

Receiving Notification for Sent Messages

If the receiving email system is capable of returning notifications, you can receive notification when the recipient opens or deletes a message.

You must request notification before you send the message. To do so, you set the Return Notification option when you compose the message.

  1. In the open message, tap to display the Send options.

  2. Tap Return Notification.

  3. Set the options for the notifications you want to receive.

Requesting a Reply for Sent Messages

You can request that a recipient reply to your message. GroupWise adds a sentence to the item stating that a reply is requested and changes the icon in the recipient’s Mailbox to a double arrow.

You must request a reply before you send the message. To do so, you set the Reply Requested option when you compose the message.

  1. In the open message, tap to display the Send options.

  2. Tap Reply Requested.

  3. Specify when you want to receive the reply.

    If you select When Convenient, “Reply Requested: When convenient” appears at the top of the message. If you select Within x Days, “Reply Requested: By xx/xx/xx” appears at the top of the message.