75.1 GroupWise Client Modes

GroupWise provides three different ways to run the GroupWise client: Online mode, Caching mode, and Remote mode.

Most GroupWise features are available in all three GroupWise modes, with a few exceptions:

75.1.1 Online Mode

When users use Online mode, they are connected to their post office on the network. The user’s mailbox displays the messages and information stored in the network mailbox, which is called the Online mailbox. Online mode is connected to the Online mailbox continuously. In Online mode, if the Post Office Agent (POA) shuts down or users lose network connection, they temporarily lose the connection to their mailboxes.

Users should use this mode if they do not have a lot of network traffic, or if they use several different workstations and do not want to download a local mailbox to each one.

75.1.2 Caching Mode

Caching mode stores a copy of a user’s Online mailbox, including messages and other information, on the user’s local drive. This allows GroupWise to be used whether or not the network or Post Office Agent is available. Because the user is not connected to the network all the time, this mode cuts down on network traffic and has the best performance. A connection is made automatically to retrieve and send new messages. All updates are performed in the background so GroupWise work is not interrupted.

Users should use this mode if they have enough disk space on the local drive to store the Caching mailbox. If users run Caching mode and Remote mode on the same computer, the same local mailbox can be used to minimize disk space usage.

By backing up their Caching mailboxes, users can protect items that might be deleted if the system is set up to automatically clean up items (or if the system administrator runs an Expire and Reduce).

Several users can set up their Caching mailboxes on a single shared computer.

The default location for a Caching mailbox varies by client platform:

Windows 7:

c:\Users\user_name\AppData\Roaming\Novell\GroupWise

Windows Vista:

c:\Users\user_name\AppData\Local\Novell\GroupWise

Windows XP:

c:\Documents and Settings\user_name\Local Settings\
                                  Application Data\Novell\GroupWise

Mac:

/Users/login_name/gwcache

Linux:

/home/login_name/gwcache

Allowing or Forcing Use of Caching Mode

As the GroupWise administrator, you can allow or disallow the use of Caching mode, and can also force users to log in to GroupWise in Caching mode.

  1. In ConsoleOne, click Tools > GroupWise Utilities > Client Options.

  2. Click Environment > Client Access.

  3. Select or deselect Allow Use of Caching Mode.

  4. Select or deselect Force Use of Caching Mode.

    Specify the number of days before Caching mode will be enforced. This allows the user to continue using Online mode until the grace period has passed. The grace period begins the first time the user connects to the POA. The setting applies per user per workstation.

    The Force Caching Mode setting is not enforced on a workstation that does not have enough disk space for a Caching mailbox. The amount of disk space that is required is the size of the mailbox + 20 MB + 25% of the mailbox size.

    The Force Caching Mode setting is also not enforced when a user connects from a shared Windows workstation or terminal server if you configure these workstations to be excluded. You do this by setting a registry key on the Windows workstation. The registry key is in HKEY_LOCAL_MACHINE. Under Software\\Novell\\GroupWise\\Client, add a dword value named No Local Store with a value of 1. This prevents the user from creating a Caching or Remote mailbox by using the GroupWise Windows client menus. However, the user can still create a Caching or Remote mailbox by using the startup options /pc, /pr, or /ps.

If you force Caching mode and then restrict Online mailbox size so that users have items in their Caching mailboxes that are no longer available online, you need to make sure users understand about doing backups. See Backing Up Email in Maintaining GroupWise in the GroupWise 2012 Windows Client User Guide.

Downloading the GroupWise Address Book in Caching Mode

When users prime their Caching mailboxes, they receive a copy of the GroupWise Address Book. After the initial priming of the Caching mailbox, users can re-download the GroupWise Address Book and their personal address books in Caching mode by clicking View > Retrieve System Address Book or View > Retrieve Personal Address Book in the Address Book. Address books also be re-downloaded in Caching mode when users click Tools > Retrieve Entire Mailbox.

Users can also specify to download the GroupWise Address Book (and any rules they have created) on a regular basis.

  1. In Remote or Caching mode, click Accounts > Account Options.

  2. Select the GroupWise account, then click Properties > Advanced.

  3. Select Refresh Address Books and Rules Every __ Days. By default this is set to 0 days, but it can be changed.

If you configure the POA to generate the GroupWise Address Book regularly, Caching mode users always have a current copy to download.

  1. In ConsoleOne, right-click the POA object, then click Properties > GroupWise > Maintenance.

On the Maintenance page, make sure that Generate Address Book for Remote is selected. You can choose the time when you want the generation to take place.

If you want to generate the GroupWise Address Book for download more than once a day, you can delete the existing wprof50.db file from the \wpcsout\ofs subdirectory of each post office. A new downloadable GroupWise Address Book is generated automatically for users on each post office.

75.1.3 Remote Mode

Remote mode is familiar to GroupWise users who use Hit the Road. Similar to Caching mode, a copy of the Online mailbox, or the portion of the mailbox that users specify, is stored on the local drive. Users can periodically retrieve and send messages with the type of connection they specify (modem, network, or TCP/IP). Users can restrict what is retrieved, such as only new messages or only message subject lines.

As a GroupWise administrator, you can allow or disallow the use of Remote mode for client users.

  1. In ConsoleOne, click Tools > GroupWise Utilities > Client Options.

  2. Click Environment > Client Access.

  3. Select or deselect Allow Use of Remote Mode.

The following topics explain the capabilities users have when they are allowed to use Remote mode.

Hit the Road

Users can use Hit the Road on the Tools menu (or startup option from Online mode to Remote mode) to create, set up, or update the Remote mailbox. A copy of the mailbox is created on the user’s local drive and any current connections are detected and set up. If users have already used Caching mode, the local mailbox has already been created. Users can also use Hit the Road to create setup files on a removable storage device (for example, a flash drive) to set up their Remote mailbox on a computer that is not connected to the network. Several users can set up their Remote mailboxes on a single shared computer.

Hit the Road creates a network connection for the method (direct connection or TCP/IP) GroupWise uses to access the user’s post office. GroupWise can then use this connection to connect to the GroupWise system, when running in Remote mode. For example, a network connection lets users of docked laptops run GroupWise in Remote mode and connect to the GroupWise system through the network connection rather than a modem connection.

To use Hit the Road:

  1. In the GroupWise client, click Tools > Hit the Road.

  2. Follow the prompts to create the Remote mailbox on the computer or on a removable storage device.

If Hit the Road created the user’s Remote mailbox on a removable storage device, the user needs to install the Remote mailbox on the computer that will be running in Remote mode.

  1. Insert the removable storage device containing the Remote mailbox into the computer.

  2. Run setup.exe on the removable storage device.

    Follow the prompts. The Setup program creates a Remote mailbox and copies the required files to the computer’s hard drive.

Remote Properties

Users can change the way Remote mode is set up, including the connection, time zone, signature, and so on, in Account Options on the Accounts menu. Remote is listed as an account.

By default, if an item is deleted from the Remote mailbox, the item is deleted from the Online mailbox the next time a connection is made. Deletion options in Remote Properties can be changed so that an item deleted from the Remote mailbox stays in the Online mailbox or vice versa.

Remote Mode Connections

Setting Up a Network Connection

While running in Remote mode, GroupWise can connect to the user’s Online mailbox using a network connection. A network connection is useful for laptop users connecting to the network through a docking station, or for remote users connecting through a modem using remote node software.

To create a network connection:

  1. In the client, log in or change to Remote mode.

  2. Click Accounts > Send/Retrieve > GroupWise Options.

  3. Click Network > OK.

  4. Type a descriptive name for the network connection in the Connection Name box.

  5. Type the path to any post office directory in the master GroupWise system.

    Users can connect to their own post offices or to any post office in the master GroupWise system to access their Online mailboxes.

  6. Click a disconnect method:

    Method

    Description

    When All Updates Are Received

    Disconnects after requests are sent and after all responses to the requests are received (or disconnects automatically when the time allowed by the gateway has expired).

    Do Not Wait for Responses

    Disconnects immediately after requests are sent and pending responses are received. Pending responses are responses to other requests that are waiting to be downloaded to you.

    Manually

    Lets you manually control when to disconnect (or disconnects automatically when the time allowed by the gateway has expired).

  7. Click OK.

  8. Select the connection you want, then click Select.

  9. Select the location you are connecting from in the Connecting From box. If none are listed, use the Default Location option.

    If you need to create a new location, click the Connect From button. This is useful for laptop users who are calling into the GroupWise system from different geographic locations.

  10. Click OK, then click Close.

Setting Up a TCP/IP Connection

A TCP/IP connection enables GroupWise, while running in Remote mode, to connect to the GroupWise system through a network connection using TCP/IP. A TCP/IP connection can be made through a network connection, such as a laptop connecting to the network through its docking station, or through a modem using remote node software.

To create a TCP/IP connection:

  1. In the client, log in or change to Remote mode.

  2. Click Accounts > Account Options, then double-click the Remote account.

  3. Click Connection > Connect To > New > TCP/IP > OK.

  4. Type a descriptive name for the TCP/IP connection.

  5. Type the IP address or the DNS name.

  6. Type the IP port for this address.

  7. Click a disconnect method:

    Method

    Description

    When All Updates Are Received

    Disconnects after requests are sent and after all responses to the requests are received (or disconnects automatically when the time allowed by the gateway has expired).

    Do Not Wait for Responses

    Disconnects immediately after requests are sent and pending responses are received. Pending responses are responses to other requests that are waiting to be downloaded to you.

    Manually

    Lets you manually control when to disconnect (or disconnects automatically when the time allowed by the gateway has expired).

  8. Click OK.

  9. Select the connection you want, then click Select.

  10. Select the location you are connecting from in the Connecting From box. If none are listed, use the Default Location option.

    If you need to create a new location, click the Connect From button. This is useful for laptop users who are calling into the GroupWise system from different geographic locations.

  11. Click OK, then click Close.