8.10 EA1x Errors

NOTE:This guide does not include a comprehensive list of all possible GroupWise error codes. It lists error codes for which solutions are readily available from GroupWise engineers and testers. You can search the Novell Support Knowledgebase to locate additional solutions documented by Novell Support as specific customer issues have been resolved.

EA10 Missing session string

Source: GroupWise engine; SOAP protocol.
Explanation: A session string identifies a user and his or her GroupWise data. This information is missing.
Possible Cause: The POA has timed out the session after 30 minutes.
Action: Your application needs to log in again for that user.
Possible Cause: Your application does not use a loginResponse to obtain a session string before calling a method that requires a session string.
Action: Make sure you use the login method to obtain a session string.

For more information, see:

EA11 Maximum event read threads

Source: GroupWise engine; SOAP protocol.
Explanation: Your application has started as many event read threads as the POA is configured to service. The POA cannot create additional event read threads.
Possible Cause: Your application is issuing more getEventsRequest methods than the POA can respond to.
Action: Reduce the number of getEventsRequest methods that your application issues at one time.

For more information, see:

EA12 Too much data requested for an attachment

Source: GroupWise engine; SOAP protocol.
Explanation: The attachment cannot be returned.
Possible Cause: The attachment is too large to get in one request.
Action: Request the attachment data in multiple chunks.

For more information, see:

EA13 Redirect user to different post office

Source: GroupWise engine; SOAP protocol.
Explanation: The specified user does not exist in the specified post office and needs to be redirected in order to log in to GroupWise successfully.
Possible Cause: The user resides in a different post office than your application specified in the login.
Action: Redirect the user to the correct post office.

For more information, see:

EA15 The method called is not supported on this container

Source: GroupWise engine; SOAP protocol.
Explanation: The calling method is valid, but the container type on which it is being called is not appropriate.
Possible Cause: Your application is calling a method that is not supported on the container type for which it was called. For example:
  • The getQuickMessages method cannot be used on the Contacts folder, the Trash folder, or a query folder.

  • The createCursor method cannot be used on the Contacts folder.

Action: Use a method that is valid for the container type.

For more information, see:

EA16 The specified contentType is not supported with this call

Source: GroupWise engine; SOAP protocol.
Explanation: The call that generated this error supports only the text/plain content type. HTML is not yet supported for this call.
Possible Cause: Your application is trying to create a GroupWise item with HTML content type when only the text/plain content type is currently supported.
Action: Use the text/plain content type.

EA17 The specified date/time range is invalid

Source: GroupWise engine; SOAP protocol.
Explanation: The specified date/time range is not usable.
Possible Cause: Your application fails to specify a start date on a recurring item.
Possible Cause: Your application specifies an end date that is earlier than the start date.
Action: Specify a valid date/type range.

For more information, see:

EA18 Searching over the entire mailbox requires a filter

Source: GroupWise engine; SOAP protocol.
Explanation: Because a GroupWise mailbox can be very large, the process of searching the entire mailbox should be limited, either by a filter or by restricting the search to a particular container in the mailbox.
Possible Cause: Your application is attempting to search an entire mailbox without limiting the search using either a filter or a container.
Action: Supply a filter.

For more information, see:

Action: Supply a container.