5.2 Cradle Synchronization Client

You can download and install the cradle synchronization client from the Mobile Web site. The synchronization client allows you to synchronize your mobile device using the cradle. In order to do this, you must have pre-installed the synchronization software for your mobile device.

5.2.1 Using a Cradle to Synchronize Palm Devices

Disabling Other PIM Data

Before you begin the installation of the cradle synchronization client, you must disable the PIM information from synchronizing to your device. You can have only one cradle synchronization client synchronizing data to your device at one time. If you do not disable the PIM synchronization, you could have duplicate information on your device.

  1. Right-click the HotSync client in the system tray.

  2. Click Custom.

  3. Select Calendar, then click Change.

  4. Select Do nothing, then click Set as default.

  5. Select Contacts, then click Change.

  6. Select Do nothing, then select Set as default.

  7. Select Tasks, then click Change.

  8. Select Do nothing, then click Set as default.

  9. Click Done.

Downloading the Cradle Synchronization Client

  1. From the client machine, open a Web browser and specify your GroupWise Mobile Server URL, then press Enter.

  2. Specify your GroupWise username and password in the appropriate fields, then click GO.

  3. Click SETUP > NEW SYNC DEVICE.

  4. Select Palm OS-Based Handheld, then click Next.

  5. Under No thanks. Please install through my PC, click Next.

  6. Click Install to start the download process.

  7. When the files have finished downloading, double-click the setup.exe file to begin the installation process.

Installing and Configuring the Cradle Synchronization Client

  1. On the Mobile Suite Installation page, click Install.

    Several screens are displayed during the installation process. When the installation is finished, the Installation Complete page is displayed.

  2. Click Exit to finish the installation.

  3. Right-click the HotSync icon in the system tray, then click Custom.

  4. Select Intellisync Mobile Suite, then click Change.

  5. Select Synchronize the files, select Set as default, then click OK.

  6. Click Done.

Synchronizing the Palm OS Device in the Cradle

  1. Make sure that the Intellisync software is running on your computer. If you see a Mobile Suite Client icon Mobile Suite Icon in the system tray on the bottom right area of your screen, the Intellisync software is running. If the Mobile Suite Client icon is not in the system tray, click Start > Programs > Intellisync Mobile Suite > Mobile Suite Client.

  2. Place the Palm OS device in a cradle that is connected to the computer, and press the power button on the device to start the Palm OS device.

  3. Press the HotSync button on the cradle (or in the HotSync application on the Palm OS device).

  4. Select one of the following options:

    • Refresh: If you select this option, the data on the server replaces the data on the device.

    • Merge: If you select this option, the data on the server combines with the data on the device.

    When the synchronization is complete, a message is displayed in the HotSync window confirming that the synchronization has completed successfully.

5.2.2 Using a Cradle to Synchronize Pocket PC Devices

Disabling Other PIM Data

Before you begin the installation of the cradle synchronization client, you must disable the PIM information from synchronizing to your device. You can have only one cradle synchronization client synchronizing data to your device at one time. If you do not disable the PIM synchronization, you could have duplicate information on your device.

  1. Double-click the ActiveSync icon in the system tray.

  2. Click Tools > Options.

  3. Deselect the following items:

    • Calendar

    • Contacts

    • Tasks

    • Inbox

    • Enable synchronization with a server

Downloading the Cradle Synchronization Client

  1. From the client machine, open a Web browser and specify your GroupWise Mobile Server URL, then press Enter.

  2. Specify your GroupWise username and password in the appropriate fields, then click GO.

  3. Click SETUP > NEW SYNC DEVICE.

  4. Select Pocket PC Handheld, then click Next.

  5. Under No thanks. Please install through my PC, click Next.

  6. Click Install to start the download process.

  7. When the files have finished downloading, double-click the setup.exe file to begin the installation process.

Installing and Configuring the Cradle Synchronization Client

  1. Before you begin the installation process, your Pocket PC device must be connected to your computer and ActiveSync.

  2. On the Mobile Suite Installation page, click Install.

    Several screens are displayed during the installation process. When the installation is finished, the Installation Complete page is displayed.

  3. Click Yes to install the Sync Client to the default application directory.

  4. Click OK.

  5. On the Pocket PC device, specify your GroupWise password, then click OK.

Synchronizing the Pocket PC OS Device in the Cradle

  1. On the device, tap Start > Programs > Intellisync.

  2. Tap Sync.

  3. Specify your GroupWise password in the appropriate field, then tap OK.

  4. Select one of the following options:

    • Refresh: If you select this option, the data on the server replaces the data on the device.

    • Merge: If you select this option, the data on the server combines with the data on the device.

    When the synchronization is complete, a message is displayed in the Intellisync window on the device confirming that the synchronization has completed successfully.

5.2.3 Using a Cradle to Synchronize Symbian OS Devices

Currently cradle synchronization for Symbian OS devices is not supported. Symbian OS Devices can only be synchronized wirelessly. See the Symbian Client Guide for instructions.

5.2.4 Using a Cradle to Synchronize Smartphone OS Devices

Disabling Other PIM Data

Before you begin the installation of the cradle synchronization client, you must disable the PIM information from synchronizing to your device. You can have only one cradle synchronization client synchronizing data to your device at one time. If you do not disable the PIM synchronization, you could have duplicate information on your device.

  1. Double-click the ActiveSync icon in the system tray.

  2. Click Tools > Options.

  3. Deselect the following items:

    • Calendar

    • Contacts

    • Tasks

    • Inbox

    • Enable synchronization with a server

Downloading the Cradle Synchronization Client

  1. From the client machine, open a Web browser and specify your GroupWise Mobile Server URL, then press Enter.

  2. Specify your GroupWise username and password in the appropriate fields, then click GO.

  3. Click SETUP > NEW SYNC DEVICE.

  4. Select Smartphone OS-Based Mobile Phones, then click Next.

  5. Under No thanks. Please install through my PC, click Next.

  6. Click Install to start the download process.

  7. When the files have finished downloading, double-click the setup.exe file to begin the installation process.

Installing and Configuring the Cradle Synchronization Client

  1. Before you begin the installation process, your Smartphone OS device must be connected to your computer and ActiveSync.

  2. On the Mobile Suite Installation page, click Install.

    Several screens are displayed during the installation process. When the installation is finished, the Installation Complete page is displayed.

  3. Click Yes to install the Sync Client to the default application directory.

  4. Click OK.

  5. On the Smartphone OS device, specify your GroupWise password, then click OK.

Synchronizing the Smartphone OS Device in the Cradle

  1. 1. Make sure that the Intellisync software is running on your computer. If you see a Mobile Suite Client icon Mobile Suite Icon in the system tray on the bottom right area of your screen, the Intellisync software is running. If the Mobile Suite Client icon is not in the system tray, click Start > Programs > Intellisync Mobile Suite > Mobile Suite Client.

  2. Click Start > Programs > Intellisync.

  3. Click Sync.

  4. Specify your GroupWise password in the appropriate field, then click Done.

  5. Select one of the following options:

    • Refresh: If you select this option, the data on the server replaces the data on the device.

    • Merge: If you select this option, the data on the server combines with the data on the device.

    When the synchronization is complete, a message is displayed in the Intellisync window on the device confirming that the synchronization has completed successfully.