Explanation: When a user clicks a language button on the initial GroupWise® WebAccess screen, the login screen does not appear.
Action: Make sure the commgr.cfg file is in the cgi-bin\gw5 of the Web Server. See "Configuring the WebAccess Agent" and "Configuring the WebAccess Application" in "WebAccess" in the GroupWise 6.5 Administration Guide.
If you are running the GroupWise WebAccess CGI Extension on a Novell® Web server, make sure the srm.cfg file (in the web\config directory, where web is the Web server's root directory) includes the following line:
loadablemodule /cgi-bin/gw6/gwweb.exe
sys:web/cgi-bin/gw6/gwweb.nlm
where web is the Web server's root directory and us is the language code. You must have an entry for each language you have installed. See "Specifying a WebAccess Agent in the WebAccess URL" in "WebAccess" in the GroupWise 6.5 Administration Guide.