Extended Characters in User Names Prevent Delivery through the Internet Agent

Problem: Messages arriving from the Internet through the Internet Agent addressed to recipients who have extended characters in their user names are undeliverable.
Explanation: User names are part of message header files. According to RFC822 and RFC1521 standards, text in header fields must be composed of printable ASCII characters.
Action: As a workaround, create a nickname for affected users without the extended characters. See Creating a Nickname for a User in Users in the GroupWise 7 Administration Guide.