The Internet Agent Cannot Communicate with the Message Transfer Agent (MTA)

Problem: The Internet Agent is not receiving messages to send out across the Internet.
Explanation: The Message Transfer Agent distributes messages between post offices, gateways, and domains. A Message Transfer Agent is required in each domain. If the Message Transfer Agent is offline, outgoing messages are queued in the Message Transfer Agent directories. When the Message Transfer Agent is brought online, all queued messages are routed.
Action: Make sure the Message Transfer Agent is running and transferring messages. See Monitoring the MTA in Message Transfer Agent in the GroupWise 7 Administration Guide.
Action: Make sure the Message Transfer Agent is correctly configured in ConsoleOne. See Configuring the MTA in Message Transfer Agent in the GroupWise 7 Administration Guide.
Action: Check the Message Transfer Agent console or the Message Transfer Agent log files. Both of these sources provide a detailed record of Message Transfer Agent operations. See Using the MTA Server Console and Using MTA Log Files in Message Transfer Agent in the GroupWise 7 Administration Guide.
Action: Check the Status portion of the MTA agent console to find out whether the domain, post office, or gateway is closed. See MTA Status Box Shows a Closed Location.
Action: Make sure you can send messages between post offices. See Message Does Not Arrive between Post Offices.