3.3 Agency Security Officer

The agency security officer can perform the following tasks:

3.3.1 Card Destruction

This task allows the agency security officer to create an audit trail when a card is destroyed.

  1. Log in to IAS Workflow as an agency security officer with the appropriate rights.

  2. Click Requests & Approvals > Request Resources.

  3. Click Continue.

  4. Click Card Destruction.

  5. In the Search type field, select a value from the drop-down menu.

    You can search for the user by either typing the user’s last name and date of birth or by typing the user’s Social Security number and date of birth.

  6. Click Search.

  7. Select the user.

    The user and card information are automatically filled in.

  8. Select the Warning and Usage Statement, then click Sign Approval.

  9. Ensure that all required fields are filled in, then click Submit.

3.3.2 Change PIV Card Status

This task allows an agency security officer to change the status of a user’s PIV card.

  1. Log in to IAS Workflow as an agency security officer with the appropriate rights.

  2. Click Requests & Approvals > Request Resources.

  3. Click Continue.

  4. Click Change PIV Card Status.

  5. In the Search type field, select a value from the drop-down menu.

    You can search for the user by either typing the user’s last name and date of birth or by typing the user’s Social Security number and date of birth.

  6. Click Search.

  7. Select the user.

    The user and card information are automatically filled in.

  8. Select a new PIV Status.

  9. Select the Warning and Usage Statement, then click Sign Approval.

  10. Ensure that all required fields are filled in, then click Submit.

3.3.3 Invalid Address

If PIV cards are shipped to an invalid address, the agency security officer is responsible to investigate and correct the shipping address.

This task allows the agency security officer to create a signed audit trail if PIV cards are shipped to an invalid address.

  1. Log in to IAS Workflow as an agency security officer with the appropriate rights.

  2. Click Requests & Approvals > Request Resources.

  3. Click Continue.

  4. Click Invalid Address.

  5. In the Search type field, select a value from the drop-down menu.

    You can search for the user by either typing the user’s last name and date of birth or by typing the user’s Social Security number and date of birth.

  6. Click Search.

  7. Select the user.

    The user and card information is automatically filled in.

  8. Type in information about why the address is invalid.

  9. Select the Warning and Usage Statement, then click Sign Approval.

  10. Ensure that all required fields are filled in, then click Submit.

3.3.4 Invalid Source Documents

This is an auto-started task.

When the registrar validates the authenticity of the source documents and has reasons to believe that one or both documents could be falsified, he or she sets a flag with a message on the enrollment system. This workflow then sends a notice for the agency security officer to investigate.

  1. Log in to IAS Workflow as an agency security officer with the appropriate rights.

  2. Click Requests & Approvals > Request Resources.

  3. Click Continue.

  4. Click Invalid Source Documents.

  5. Review the provided information.

  6. Select the Warning and Usage Statement, then click Sign Approval.

  7. Ensure that all required fields are filled in, then click Submit.

3.3.5 Impersonation Check

This is an auto-started task.

When the registrar validates the authenticity of the source documents and has reasons to believe that an applicant is impersonating another user, he or she sets a flag with a message on the enrollment system. This workflow then sends a notice for the agency security officer to investigate.

  1. Log in to IAS Workflow as an agency security officer with the appropriate rights.

  2. Click Requests & Approvals > Request Resources.

  3. Click Continue.

  4. Click Impersonation Check.

  5. Review the provided information.

  6. Select the Warning and Usage Statement, then click Sign Approval.

  7. Ensure that all required fields are filled in, then click Submit.

3.3.6 Request Card Reprint

This task allows the agency security officer to request a reprint of a PIV card without requiring a re-enrollment. An agency security officer might use this task if an applicant’s name has changed or if a bad card was identified during the application process.

  1. Log in to IAS Workflow as an agency security officer with the appropriate rights.

  2. Click Requests & Approvals > Request Resources.

  3. Click Continue.

  4. Select Request Card Reprint.

  5. In the Search type field, select a value from the drop-down menu.

    You can search for the user by either typing the user’s last name and date of birth or by typing the user’s Social Security number and date of birth.

  6. Click Search.

  7. Select the user.

    The user and card information are automatically filled in.

  8. Select the Warning and Usage Statement, then click Sign Approval.

  9. Ensure that all required fields are filled in, then click Reprint.