4.3 Help Desk

Help Desk provides access to a limited number of user-related tasks. The user who owns this role can do the following:

For more information about User objects, see the eDirectory Administration guide .

4.3.1 Clearing a Lockout

A user can be locked out for entering the wrong password too many times or trying to log in with an expired password.

  1. In Roles and Tasks, select Help Desk > Clear Lockout.

  2. In the Clear Lockout page, specify the name of a User object, or use the Object Selector to locate it, then click OK.

4.3.2 Creating a User

To create a new user object:

  1. In Roles and Tasks, select Help Desk > Create User.

    Fill out the necessary user information, as described in Creating a User.

4.3.3 Setting a Password

  1. In Roles and Tasks, select Help Desk > Set Password.

  2. In the Set Password page, specify the name of a User object, or use the Object Selector to locate it.

  3. Specify the new password for the selected User object (twice), then click OK.

    Select Set simple password to define a simple password, which is required for native file access for Windows* and Macintosh* users. It is not necessary when Universal Password is enabled.