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The evaluation version of iChain 2.1 will expire and not work after 90 days. When the evaluation version expires, the iChain Proxy Server will not function. You must purchase an iChain 2.1 license and apply a Product Activation Credential in order for iChain to continue working after 90 days.
Activating iChain involves these tasks:
This section also contains the following topics:
After you purchase an iChain 2.1 license, Novell will send you a Customer ID via e-mail. If you do not remember or do not receive your Customer ID, please call the Novell Activation Center at 1-800-418-8373 in the U.S. In all other locations, call 1-801-861-8373. (You will be charged for calls made using the 801 area code.) You can also chat with us online.
You will use your Customer ID to create a Product Activation Request. After you create a Product Activation Request, you submit this request to Novell at the Novell Product Activator Web site (http://www.novell.com/activator). After you submit the Product Activation Request, Novell will then send you an e-mail containing a Product Activation Credential that you will use to activate iChain.
You use your Customer ID to generate a Product Activation Request in ConsoleOne. You must have an iChain Service Object (ISO) already set up to generate a Product Activation Request to activate iChain. See Creating an iChain Service Object and Setting Up the iChain Proxy Server for information about setting up the ISO. The iChain Proxy Server must be able to access the ISO via LDAP in order to generate the activation request.
NOTE: You will need to generate only one Product Activation Request for each tree where iChain is installed for each iChain license that you have acquired.
Open ConsoleOne.
You must use the version of ConsoleOne that you installed with iChain 2.1.
Choose Wizards > Create an iChain Activation Request.
Select the iChain Service Object (ISO) where you want iChain to be activated > click Next.
Enter your Novell Customer ID > click Next.
A dialog will appear, asking whether you want to notify the proxy server of the activation request automatically or manually. If you have FTP enabled on the proxy (see Installing the iChain Proxy Services Software), you can click Yes and enter the IP address and config password of any iChain Proxy Server that has been configured to read this ISO.
Otherwise, click No and enter the command:
getactivationrequest
from the iChain Proxy Server console.
The wizard will then wait for the iChain Proxy Server to generate a Product Activation Request. Every 30 seconds the user will be prompted to ask whether they would like to continue to wait for a response. If no response occurs, ensure that there is LDAP communication between the iChain Proxy Server and the ISO.
Do one of these steps:
Specify the name of the Activation Request file and where you want the file written to > click Next.
Or,
Copy the Activation Request in the text area to the clipboard. You paste the contents of this file in a text area at the Novell Product Activator Web site.
NOTE: Do not edit the contents of the Product Activation Request.
Click Launch to launch the Novell Product Activator Web site.
NOTE: You will need to submit this Product Activation Request to Novell at the Novell Product Activator Web site (http://www.novell.com/activator). At that site, you can either paste the text of the Product Activation Request in a text area or specify the path to the file. If you are working on a machine without a browser, save the file to a diskette to upload at a machine that has a browser.
You submit the Product Activation Request that you generated in ConsoleOne to Novell. You submit this request on the Product Activator Web site (http://www.novell.com/activator).
Log in at the Product Activator Web site (http://www.novell.com/activator).
You must have an eLogin account to access the Product Activator Web site. If you do not already have an eLogin account, you must create one when you visit the Product Activator site.
Click Browse to specify the path to the Product Activation Request file or paste the text of the Product Activation Request into the text area.
If you copied the Product Activation Request to a diskette, make sure you put the request on the computer you are working on.
IMPORTANT: Do not edit the contents of the Product Activation Request.
Click Submit.
Mark the product you are activating.
You need to activate each line item.
Click Submit.
Novell generates a Product Activation Credential based on the Product Activation Request you submitted and sends that credential to you via e-mail.
You activate iChain 2.1 by installing the Product Activation Credential you received from Novell. You install this file via ConsoleOne. If a tree has multiple iChain Service Objects (ISOs), the Product Activation Credential must be installed for each ISO.
NOTE: Make sure you install the Product Activation Credential on the same tree where you generated the Product Activation Request.
Open the e-mail from Novell that contains the Product Activation Credential.
Do one of these steps:
Save the Product Activation Credential file.
Or,
Open the Product Activation Credential file > copy the contents of the Product Activation Credential file to your clipboard.
NOTE: Do not edit the contents of the Product Activation Request.
Open ConsoleOne.
Choose Wizards > Install an iChain Activation.
Select the iChain Service Object (ISO) > click Next.
Do one of these steps:
Specify where you saved the iChain Activation Credential > click Next.
Or,
Paste the contents of the iChain Activation Credential in the text area > click Next.
A dialog will appear, asking whether you want to notify the proxy server of the new credential automatically or manually. If you have FTP enabled on the proxy (see Installing the iChain Proxy Services Software), you can click Yes and enter the IP address and config password of any iChain Proxy Server that has been configured to read this ISO.
Otherwise, click No and enter the command:
refreshcredentials
from the iChain Proxy Server console.
NOTE: If you have multiple iChain Proxy Servers reading the same ISO, such as when the session broker is used for load balancing and failover, you can only automatically notify one of them of the new credential. You will need to enter the command refreshcredentials on the console of all other iChain Proxy Servers in order for them to recognize the new credential immediately.
Click Finish.
For each of your purchases of an iChain license, you can see the product activations you have installed for those licenses for iChain on the iChain Proxy Admin utility on the Home > Introduction panel.
Most problems with generating activation requests and installing credentials are caused by faulty LDAP communication between the iChain Proxy Server and the ISO. To troubleshoot these problems, enter No when prompted to notify the iChain Proxy Server automatically in the wizard, and enter getactivationrequest from the iChain Proxy Server console if generating an activation request, or refreshcredentials if installing a new credential.
If an error occurs, make a note of the error code and contact the Novell Activation Center at 1-800-418-8373 in the U.S. In all other locations, call 1-801-861-8373. (You will be charged for calls made using the 801 area code.) You can also chat with us online.
In addition, make sure that:
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