6.18 ZENworks Import

Within the ZENworks CMDB import screen, multiple asset management datasources can be synchronized with the service management system.

6.18.1 Importing Items from ZENworks

To import Items from ZENworks, do the following:

  1. Select Setup > ZENworks > ZENworks Import.

  2. Click New.

    The Server, Database, Ownership, Synchronization, and Item categories fields appear.

    NOTE:If you have migrated ZENworks from one database provider to another database provider, then ensure that you review the database details and make the necessary changes.

    Configuration

     

     

    Identifier

    An identifying label that is used in List Views to inform Users regarding the Source of an Item.

    Server and Database

     

    Type

    Select the ZENworks database Type.

    Host

    Enter the ZENworks Host name or IP Address.

    Port

    Enter the Port Number for the database server.

    Name

    Enter the Database name.

    Username

    Complete User name details.

    Password

    Complete Password details.

    Schema

    Enter the Schema type. For more information, see Importing Assets from ZENworks Configuration Management into ZENworks Service Desk in ZENworks Service Desk System Planning, Deployment, and Best Practices Guide.

    Catalog

    Enter the Catalog name. Typically this would be the name of the Database. For more information, see Importing Assets from ZENworks Configuration Management into ZENworks Service Desk in ZENworks Service Desk System Planning, Deployment, and Best Practices Guide.

    Notification (Only If 'Control CMS via RFC' is enabled)

     

    Email RFC's to Tech?

    Select this option if technicians are to be notified of generated change requests.

    Ownership

     

    Unassigned (Import Items as Global)

    Select this option if Items are to be globally owned.

    System User

    Select this option to assign imported Items to the System User.

    Selected Customer

    Select this option to assign imported Items to a specific Customer.

    Ignore Domain Info

    Tick this field if the system is to disregard domain details attached to the User Name inside the AMIE source when assigning an owner.

    Synchronization

     

    Auto Create New Items

    This option is only visible when a single AMIE source is defined within AMIE. When enabled, Items are automatically created upon synchronization, relative to the Control CMS via RFC setting within the Setup>Privileges>Requests tab .

    If disabled, a snapshot of imported asset information is listed within the Super>Configuration>AMIE Snapshots tab.

    Frequency

    Choose a synchronization interval. This can be left as Never if the database will be synchronized manually.

    NOTE:Synchronization times will vary depending on the connection speed with the external service and the database size.

    Item Categories

     

    Hardware

    Select this option if you want to import the hardware details of ZENworks devices.

    Software

    Select this option if you want to import the software details of ZENworks devices.

    Bundle

    Select this option if you want to import the ZENworks bundle details.

    Mobile Device

    Select this option if you want to import the mobile device details from ZENworks.

    Import Device Groups

    Select this option if you want to import the device groups from ZENworks.

  3. Click Test, to initiate a connection and test the setup.

    If a connection is not made, a system message will advise which part of the configuration was not successful.

  4. Click Save.

  5. Click Analyze.

    The System starts analyzing information from ZENworks datasource. This might take several minutes depending on size of datasource and network connection.

    After the analysis is complete, the system shall generate an alert with the analysis result.

    On successful analysis, you will see tabs for selected Item Categories from Hardware, Software, Bundles and Mobile Device.

  6. In each of the item category tabs (Hardware, Software, Bundles, Mobile Device), expand the parent tree.

    NOTE:In the Hardware category tab, now you can import and vide Inventoried-only devices.

  7. Click each item.The details are displayed on the right -hand pane.

  8. Review the information, and select each individual device folders, groups, software type, and Bundles that you want to import from ZENworks.

    NOTE:Selecting the parent folder doesn’t select individual items in the folder or subfolders

  9. Specify the Teams for the selected items.

  10. Specify if you want the item number to be generated by the system or manually. This option becomes available only if the Edit Item number is set to Yes in Setup >Privileges >System.

  11. Select the default state for the imported items.

    NOTE:It applies only to the newly imported items. Modifying the default state does not change the state of already imported items.

  12. For software and bundles, select the Create Relationship with Hardware check box to create relationships after import.

  13. Click Apply in each of the Item category tab to save you selections.

    Based on your requirement, you can enable Item reconciliation to avoid creation of duplicate items. For more information see section Item Reconciliation in Configuration Categories.

    NOTE:If there is more than one configuration to the same ZENworks or an older configuration is deleted and a new configuration is created pointing to the same ZENworks, then you might end up with duplicate items, if reconciliation is not enabled or reconciliation criteria is not met.

  14. Navigate to ZENworks Import tab and click Import to start importing the selected items from ZENworks into the CMDB.

    The system shows import progress message. The import might take several minutes depending on the number of items selected for import and network connection.

    After the Import is complete, an alert appears providing import results.

6.18.2 AMIE Import Alert

Alerts are generated for the Admin User after the AMIE synch is completed. The import alert summary displays:

  • the details of the system that the synchronization was run against, as it is possible to import from multiple sources.

  • the number of assets found in the datasource.

  • the number of assets automatically created if a single datasource is configured in AMIE and the auto-create option is enabled; or if the Auto-Create option is disabled and Items already exists in the system, the number of Items that were updated.

  • the number of AMIE Snapshots successfully imported, with a breakdown of new Items added and number of Items updated.

6.18.3 AMIE XML Migrate

The AMIE XML Migrate option that is available within the ZENworks Import tab enables you to migrate the existing or older, System provided AMIE XML format to the ZENworks UI format.

Migrating the configuration from XML

To migrate the system provided AMIE XML files to ZENworks UI format:

  1. Select an XML AMIE configuration you wish to migrate from the displayed list.

  2. Click Migrate

NOTE:You can only migrate the System provided AMIE configurations (XML files). You cannot migrate the customized configurations to the ZENworks UI format. It is recommended that you continue to import items from your customized configurations.

You cannot start a migrate if the selected configuration is importing items because it might cause a conflict with the data that is being imported. You can start migrating the configuration only after the Item import is complete.

NOTE:Service desk now uses service name of the Oracle database configured with ZENworks. While using the Oracle database, if you are unable to connect to ZENworks, see ZENworks Core Admin for the service name.

6.18.4 Database Post-migration Steps

If you have migrated ZENworks database from one database provider to another provider, then ensure that you perform the following steps:

  • Review the database connection details and update the required changes. Ensure all the entries and connection details are updated based on the new database details. Ensure that you match the exact character cases, as some details might be case sensitive.

  • Test the updated connection.

  • After successfully connecting to the database, save the changes.

  • Restart ZENworks Service Desk service.

    Even if the connection is successful, the import might fail as you need to restart the ZENworks Service Desk service.

  • After restarting the service, continue with the item import.

IMPORTANT:Ensure that you do not delete the existing configuration and recreate a new configuration, as this might lead to duplicate items in ZENworks Service Desk.