A.4 Troubleshooting an Upgrade

A.4.1 Pending Commands After an Upgrade

Occasionally during an upgrade, the response to an upgrade command is lost, even though the command succeeds. This results in a pending status for the command, and this status is never updated to success.

To clear a pending command:

  1. In the Administration Console, click Access Manager > Access Gateway.

  2. Click the Commands link.

  3. Select the pending command, then click Delete.

  4. Click Close.

A.4.2 Troubleshooting the Administration Console Upgrade

If you see the following error message during the Administration Console upgrade:

Failed to load any MDB driver - Error: Could not load driver /usr/lib/mdb/mdbfile.so, error 9 - /usr/lib/mdb/mdbfile.so: cannot open shared object file: No such file or directory

The error is defined as: Running Novell Audit on Servers with More Than One IP Address. It occurs when the system attempts to upgrade the audit server. Systems with more than one IP address have problems running Novell Audit because multiple directory database (MDB) does not know which IP address to use with eDirectory. You can point Novell Audit to a specific IP address using an MDB configuration file.

The required filename and path for the MDB configuration file is as follows:

Table A-1 MDB Configuration File







To point Novell Audit to a specific IP address for eDirectory, the MDB configuration file must store the following parameter: driver=mdbds referral=eDirectory_IP_ Address. For example, driver=mdbds referral=

You might only have one IP address, but your server might have two network adapters. If you create the /etc/mdb.conf file and specify your IP address and then the upgrade, you do not encounter this error message.

A.4.3 Certificate Command Failure

Certificate commands are generated when you upgrade the Administration Console, and you should ensure that they have completed successfully. In the Administration Console, click Access Manager > Certificates > Command Status.

If a certificate command fails, note the store, then click Auditing > Troubleshooting > Certificates. Select the store, then click Re-push certificates to push the certificates to the store.