3.6 Systems Management

These components assist you with managing your network and your desktops. They also include a Helpdesk component to initiate and track trouble tickets.

3.6.1 Directory Services (eDirectory)

This is the core of all rights and privileges in your NOWS network.

3.6.2 Management Tools (iManager)

This is a role-based tool for network and systems management in your environment.

NOTE:You must install eDirectory before you can install iManager.

3.6.3 Dynamic Local User (PGINA)

With the Dynamic Local User component, you can synchronize the Novell Clientâ„¢ with the Windows client so that login is seamless to your users.

NOTE:You must install eDirectory before you can install PGINA.

3.6.4 Helpdesk

This component helps your administrators track calls and it gives your end users the ability to submit trouble tickets without picking up the phone.

NOTE:You must install eDirectory before you can install Helpdesk.

3.6.5 Anti-Virus (ClamAV)

Anti-virus software to guard against malicious attacks via e-mail or other means.

3.6.6 Spam Filter (Mailscanner)

Anti-spam software to guard against malicious attacks via e-mail.

IMPORTANT:If you want to install Groupwise and MailScanner on the same server, use the Add/Remove function to add MailScanner only after Groupwise is installed. Adding these two applications simultaneously at the initial installation might cause the Groupwise install to fail.

3.6.7 Dynamic Host Configuration Protocol

Dynamic Host Configuration Protocol (DHCP) enables your server to provide IP addresses as clients need them instead of statically assigning them to the clients.

3.6.8 Dynamic Name Server

Dynamic Name Server (DNS) is a service used to link a common name to an IP address for easy location and searching of resources over TCP/IP.

3.6.9 Firewall (IPTables)

Fully configurable firewall service used to keep out unwanted traffic and intruders.

3.6.10 VPN Server (OpenVPN)

Remote Access software to let you securely connect to your company files when you are away from the office.

NOTE:You must install the IPTables component before installing OpenVPN.

3.6.11 Remote Desktop (TightVNC)

Gives your administrators the ability to remotely manage and assist end users with questions and tasks.