It is possible that the upgrade process could have problems. If this should occur, we suggest you follow these general steps to recover from those errors and “roll back” to the previous version of ZENworks Orchestrator.
Follow these steps if you can resolve the error.
Open the upgrade log file to learn about the reason for the error, then resolve it.
Re-run the configuration
Follow these steps if you cannot resolve the error:
Remove the new instance directory for the Orchestrator server, not including the datagrid.
Copy the old instance directory /var/opt/novell/zenworks/zos.bak to restore the Orchestrator Server data from the snapshot.
Restore the previous version RPMs of the ZENworks Orchestrator software.