Novell GroupWise Mobile Server 2, Powered by Intellisync Mobile Suite

March 1, 2007

Table of Contents

1.0 Overview

With Novell® GroupWise® Mobile Server, you can synchronize personal information manager (PIM) and e-mail data from Novell GroupWise to Windows* CE, Windows Mobile*-based Smartphones, Symbian* OS, Palm OS* handheld devices, and SyncML* devices.

The GroupWise Mobile Server includes the following modules from Intellisync*:

  • E-mail Accelerator (excluding POP3, IMAP, Exchange Connector, Lotus Notes® Connector, Workgroup, and PC Monitor)
  • GroupWise Connector
  • Mobile device synchronization

2.0 Installing GroupWise Mobile Server

  1. Save the GroupWise Mobile Server beta compressed executable file (gms702_beta.exe) to a temporary directory on your Windows server.

  2. Extract the .exe file into a directory at the root of your local drive or to a network server drive that can handle long pathnames.

    The compressed file contains directory paths that could exceed DOS limits.

  3. In Windows, click Start > Run > Browse, then locate the directory where you extracted the GroupWise Mobile Server beta files.

  4. Select the setup.exe file, then click OK to run the GroupWise Mobile Server Installation program.

  5. Follow the on-screen instructions to install the GroupWise Mobile Server beta.

    For additional instructions, refer to the Installation Guide (InstallGdeEN.pdf) included with the software in the root directory of the extracted files.

3.0 PIM Client Installation Instructions

3.1 Installing from a Device

  1. In a Web browser on your device, type the IP address or DNS name of the GroupWise Mobile Server, then enter /install. For example, http://123.123.123.123/install.

  2. Enter your GroupWise username and password in the appropriate fields, then click Next.

    If you are logging in to GroupWise Mobile Server for the first time, you need to complete Step 3 and Step 4. If you have logged in previously, skip to Step 5.

  3. Select your time zone and your country.

  4. Enter your ZIP code or postal address, then click Next.

  5. Follow the URL link to install the GroupWise Mobile Server client to your device; the installation launches automatically.

  6. Follow the on-screen instructions to install the GroupWise Mobile Server client.

    If you are having difficulty downloading the Intellisync client on a Palm device, you might need to disable the proxy settings for your device Web browser.

    To disable the proxy settings, open the Web browser on your device, click the menu button, then select Options > Preferences. Select the Advanced tab, then click Set Proxy. Deselect all proxy settings, then click OK.

    For additional instructions, refer to the Installation Guide (InstallGdeEN.pdf) included with the software in the root directory of the extracted files.

3.2 Installing from a Desktop Browser

  1. Access the GroupWise Mobile Server Web PIM in your browser by entering the IP address or DNS name of the GroupWise Mobile Server.

  2. Type your GroupWise username and password in the appropriate fields, then click Go.

  3. Select your time zone, then select I’ve verified that the above time zone is correct.

  4. Type your city and ZIP/postal code.

  5. Verify that your name and e-mail address are correct, then click Next.

  6. Select the type of sync device you are using from the list of available devices, then click Next.

  7. Select Carrier and Phone Number.

  8. Select your wireless carrier in the Wireless carrier field.

  9. Type your phone number in the Phone number field.

  10. Click Submit.

    An SMS message is sent to the phone that was added.

  11. On the mobile device, click the URL that is included in the SMS message.

  12. Follow the on-screen instructions to install the GroupWise Mobile Server PIM client to your device.

    For additional instructions, refer to the client device guides included with the software in the \Documentation\English directory of the extracted download, or online at the GroupWise 7 Web site.

4.0 Daylight Saving Time Changes

Under the new Energy Act of 2005, daylight saving time (DST) begins three weeks earlier 2007. The change takes place on the second Sunday in March (March 11), and DST is also extended by one week to the first Sunday in November (November 4). The change in DST will be observed in most of the US, Canada, and parts of Mexico.

The GroupWise Mobile Server patch is required for GroupWise Mobile Server 1.x. GroupWise Mobile Server 2.0 includes the server patch and the Windows Mobile device patch. However, the operating system, GroupWise, and clients all need to be patched for GroupWise Mobile Server 2.0.

The following problems might occur if GroupWise Mobile Server patches are not applied or OS updates or other software patches are not applied for the DST changes starting March 2007.

  • Calendar appointments, single and recurring, that were created using the old DST rules (unpatched) might appear an hour late on software updates using the new DST rules (patched).
  • Calendar appointments, single and recurring, that were created using the new DST rules (patched) might appear an hour early on software using the old DST rules (unpatched).

For additional information on DST patches for GroupWise Mobile Server, see TID number 354005.

5.0 Known Issues

5.1 Moving GroupWise Users

When you move a GroupWise user who is also a GroupWise Mobile Server user from one POA to another POA, GroupWise Mobile Server is no longer capable of receiving updates for the moved user. To resolve the problem, remove the user from the GroupWise Mobile Server, then add the user back to the system.

5.2 Web PIM Global Address Book

The GroupWise Mobile Server Web PIM refers to the GroupWise System address book as the Global Address Book (GAL).

5.3 Installing GroupWise Mobile Server as a Trusted Application

In order to use a trusted application key as an authentication source, you must first install the GroupWise Mobile Server and select GroupWise username and password authentication. Following installation, you can switch the authentication method to trusted application.

5.4 Error When Using Send Now on a Nokia 3900

When you use the Send Now option on a Nokia* 3900, a “problem sending message” error occurs. However, when normal synchronization occurs, the item is sent correctly.

5.5 Message Body Missing

On the Nokia E62 and E61 devices, the message body might be missing from appointments, notes, and tasks.

5.6 Recurring Appointments on a Windows Mobile 5 Device

When you create a recurring appointment on a Windows Mobile Device, some of the appointments might display in the All-Day-Appointments pane instead of the appointment pane in GroupWise.

6.0 Documentation

The following sources provide information about GroupWise Mobile Server:

  • Product documentation is included with the software in the \Documentation\English directory or the root directory of the extracted software.
  • Online product documentation is available on the GroupWise 7 Documentation Web Site
  • Additional documentation for the GroupWise Mobile Server is available at the Intellisync Product Documentation Web site. GroupWise Mobile Server is Intellisync’s Email Accelerator.

7.0 Documentation Conventions

In this documentation, a greater-than symbol (>) is used to separate actions within a step and items in a cross-reference path.

A trademark symbol (®, ™, etc.) denotes a Novell trademark; an asterisk (*) denotes a third-party trademark