B.18 Incidents and Workflows

B.18.1 Add Events to Incident

Table B-145 Incidents and Workflow : Add Events to Incident

Tag

Value

Severity

Event Name

addEventsToIncident

Resource

IncidentService

SubResource

IncidentService

Message

User: <name> adding <number> events to incident with ID: <ID>

B.18.2 Adding Process Definition

Table B-146 Incidents and Workflow : Adding Process Definition

Tag

Value

Severity

Event Name

addProcessDefinition

Resource

WorkflowServices

SubResource

WorkflowObjectMgrService

Message

reading iTRAC Template <name>

B.18.3 Create Incident

Table B-147 Incidents and Workflow : Create Incident

Tag

Value

Severity

Event Name

createIncident

Resource

IncidentService

SubResource

IncidentService

Message

User: <name> created incident with name: <incidentName>, state: <state>, severity: <severity>, resolution: <resolution>

B.18.4 Creating Group

Table B-148 Incidents and Workflow : Creating Group

Tag

Value

Severity

Event Name

createGroup

Resource

WorkflowServices

SubResource

WorkflowObjectMgrService

Message

Creating iTRAC Role {0} : description : <description>

B.18.5 Creating User

Table B-149 Incidents and Workflow : Creating User

Tag

Value

Severity

Event Name

createUser

Resource

WorkflowServices

SubResource

WorkflowObjectMgrService

Message

Creating User in WorkFlow: {0} with firstname: <firstName> lastname : <lastName>

B.18.6 Delete Incident

Table B-150 Incidents and Workflow : Delete Incident

Tag

Value

Severity

Event Name

deleteIncident

Resource

IncidentService

SubResource

IncidentService

Message

Delete incident with ID: <ID>

B.18.7 Deleting Group

Table B-151 Incidents and Workflow : Deleting Group

Tag

Value

Severity

Event Name

deleteGroup

Resource

WorkflowServices

SubResource

WorkflowObjectMgrService

Message

Deleting iTRAC Role {0} : description : <description>

B.18.8 Deleting Process Definition

Table B-152 Incidents and Workflow : Deleting Process Definition

Tag

Value

Severity

Event Name

deleteProcessDefinition

Resource

WorkflowServices

SubResource

WorkflowObjectMgrService

Message

Deleting iTRAC Template <ID>

B.18.9 Deleting User

Table B-153 Incidents and Workflow : Deleting User

Tag

Value

Severity

Event Name

deleteUser

Resource

WorkflowServices

SubResource

WorkflowObjectMgrService

Message

Deleting User in WorkFlow: {0} with firstname: <firstName> lastname : <lastName>

B.18.10 E-Mail Incident

Table B-154 Incidents and Workflow : E-mail Incident

Tag

Value

Severity

Event Name

emailIncident

Resource

IncidentService

SubResource

IncidentService

Message

User: <name> emailed incident with name: <incidentName>, state: <state>, severity: <severity>{2}, resolution: <resolution> to email address: <e-mailID>

B.18.11 Get Incident

Table B-155 Incidents and Workflow : Get Incident

Tag

Value

Severity

Event Name

getIncident

Resource

IncidentService

SubResource

IncidentService

Message

Get incident with ID: <ID>

B.18.12 Save Incident

Table B-156 Incidents and Workflow : Save Incident

Tag

Value

Severity

Event Name

saveIncident

Resource

IncidentService

SubResource

IncidentService

Message

Save incident with name: <name>, state: <state>, severity: <severity>, resolution: <resolution>

B.18.13 Saving Group

Table B-157 Incidents and Workflow : Saving Group

Tag

Value

Severity

Event Name

saveGroup

Resource

WorkflowServices

SubResource

WorkflowObjectMgrService

Message

Saving iTRAC Role {0} : description : <description>

B.18.14 Saving Process Definition

Table B-158 Incidents and Workflow : Saving Process Definition

Tag

Value

Severity

Event Name

saveProcessDefinition

Resource

WorkflowServices

SubResource

WorkflowObjectMgrService

Message

Saving iTRAC Template <name>

B.18.15 Viewing Process Definition

Table B-159 Incidents and Workflow : Viewing Process Definition

Tag

Value

Severity

Event Name

getProcessDefinition

Resource

WorkflowServices

SubResource

WorkflowObjectMgrService

Message

Viewing iTRAC Template <ID>