5.1 Predeployment Tasks

Before you begin to deploy Micro Focus Service Desk Appliance, perform the following tasks:

  1. Ensure that the virtual machine to which you want to deploy Micro Focus Service Desk Appliance meet the requirements listed in Micro Focus Service Desk Appliance Requirements.

  2. Create a new virtual machine with the preinstalled Micro Focus Service Desk Appliance by importing the Micro Focus Service Desk Appliance image.

    You can download the Micro Focus Service Desk Appliance image from the Micro Focus Service Desk Download Site.

    To import the Micro Focus Service Desk Appliance image to a virtual infrastructure:

    1. Start the VMware VSphere Client application.

    2. Click File > Deploy OVA Template to launch the Deploy OVA Template Wizard.

    3. On the Source page, select one of the following options, then click Next.

      • Select from file to browse for and select the.ova file that contains the Micro Focus Service Desk Appliance image.

      • Deploy from URL to download the.ova file from the Web server.

    4. Follow the prompts to complete the deployment of the.ova file.

    5. After the deployment is complete, click Done.

  3. (Optional) Take a snapshot of the virtual machine that you created in Step 2.

  4. Power on the virtual machine on which you imported the Micro Focus Service Desk Appliance image.

    The Configuration Wizard is launched automatically.

  5. Continue with Configuring Micro Focus Service Desk Appliance.